Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noemi Avilez

Clovis,NM

Summary

Dynamic professional with a proven track record at [Previous Employer], excelling in client advocacy and caseload management. Demonstrated empathy and strong client assessment skills, leading to improved client satisfaction and outcomes. Committed to fostering positive relationships and delivering impactful support to diverse populations.

Social Services professional with strong dedication to supporting individuals and communities. Skilled in case management, client assessment, and resource coordination. Known for effective teamwork, adaptability, and results-driven approach. Valued for empathy, active listening, and problem-solving abilities.

Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.

Overview

1
1
year of professional experience

Work History

Social Services Director

St Anthonys Rehab
01.2025 - Current
  • Assisted in developing community programs to enhance client engagement and support services.
  • Provided administrative support, including scheduling meetings and managing records for efficient office operations.
  • Collaborated with team members to identify client needs and recommend appropriate resources for assistance.
  • Communicated regularly with clients to ensure understanding of available services and eligibility requirements.
  • Referred families to shelters, legal resources, and educational programs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Educated families and community members about domestic violence and impact on children.
  • Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
  • Facilitated workshops and seminars for clients on vital life skills, improving their independence and quality of life.
  • Monitored and reported on program outcomes, highlighting successes and identifying areas for further development.
  • Advocated for policy changes at the local, state, and federal levels to address systemic barriers faced by clients.
  • Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
  • Conducted regular program evaluations, using findings to make data-driven decisions for future directions and improvements.
  • Optimized resource allocation by conducting thorough assessments of program needs and costs-benefit analyses.
  • Coordinated with mental health professionals to integrate psychological support services into overall care plans.
  • Promoted a culture of accountability by establishing clear performance metrics for all staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
  • Assisted families in navigating complex social services systems by offering guidance on the application process, eligibility criteria, and available resources.
  • Advocated for clients'' rights within the larger social services system by participating in meetings, conferences, or other professional gatherings where decisions impacting supported individuals were made.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Collaborated with external organizations to coordinate health and social services.
  • Facilitated interagency collaboration by liaising with external organizations such as social services and mental health providers to address community concerns.
  • Provided referrals to relevant social services agencies based on individual client needs and eligibility criteria.
  • Helped clients navigate social services system and access needed resources.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
  • Participated in training sessions to learn best practices in social service delivery and program management.

Billing Specialist

Xcel Energy
10.2025 - Current
  • Processed billing inquiries, ensuring accuracy and timely resolution for customer accounts.
  • Utilized billing software to generate invoices and track payment statuses efficiently.
  • Conducted audits of billing records to identify discrepancies and implement corrective measures.
  • Developed training materials for new staff on billing procedures and system usage.
  • Analyzed payment patterns to recommend adjustments in billing cycles for enhanced cash flow management.
  • Led initiatives to optimize workflow within the billing department, reducing processing time significantly.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Identified opportunities for process improvement, leading to more streamlined billing operation.
  • Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.

Education

Associate of Arts - Liberal Arts

Clovis Community College
Clovis, NM
05.2015

Skills

  • Empathy display
  • Client assessment
  • Caseload management
  • Client advocacy

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Billing Specialist

Xcel Energy
10.2025 - Current

Social Services Director

St Anthonys Rehab
01.2025 - Current

Associate of Arts - Liberal Arts

Clovis Community College

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