Noemy Lopez
Houston,TX
Summary
Dynamic Dental Office Manager with a proven track record at Gentle Dental Care, enhancing patient satisfaction and driving revenue growth through effective insurance billing and treatment planning. Skilled in employee training and relationship management, I foster a collaborative environment that boosts team engagement and patient referrals.
Overview
7
7
years of professional experience
Work History
Dental Office Manager
Gentle Dental Care
08.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Monthly goals could range from 50k-60k, all goals were met in a timely manner
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
Dental Office Manager
Dental Time
01.2018 - 08.2021
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- 15-20 patients were seen on a daily basis, scheduling and coordinating made the office flow smoothly
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Education
RDA - Registered Dental Assistant
Alterius Career College
Houston, TX05-2017
High School Diploma -
Hastings High School
Houston, TX05.2015
Skills
- Goal setting
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Scheduling & coordinating
- Dental office management
- Patient relations
- Payment plans
- Employee training
- Patient care
- Office administration
- Appointment coordination
- Financial management
- Decision-making
- Administration and reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Office Manager
Gentle Dental Care
08.2021 - Current
Dental Office Manager
Dental Time
01.2018 - 08.2021
RDA - Registered Dental Assistant
Alterius Career College
High School Diploma -
Hastings High School
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