Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noemy Nieves

Redwood Valley,CA

Summary

Experienced and customer-focused server with 3+ years of experience in the hospitality industry, delivering excellent service in a fast-paced environment. Skilled at multitasking, managing large tables, and ensuring a positive dining experience. Adept at building rapport with guests, resolving complaints, and collaborating with kitchen and bar staff to provide timely and accurate service.

Overview

4
4
years of professional experience

Work History

Server

Broiler Steakhouse
01.2022 - Current
  • Greet guests in a warm and friendly manner and provide menu recommendations based on customer preferences
  • Take food and beverage orders accurately, relay orders to the kitchen and bar, and ensure timely delivery of items
  • Monitor tables to anticipate guests' needs, refill beverages, and provide additional items as requested
  • Manage multiple tables simultaneously while maintaining composure and attention to detail
  • Handle cash, credit card, and gift card transactions and provide accurate change and receipts
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assist in opening and closing duties, including setting up dining areas, polishing utensils, and restocking supplies
  • Resolve customer complaints or concerns in a professional and courteous manner, escalating issues to management as needed
  • Maintain thorough knowledge of menu items, ingredients, and allergens to answer guests' questions confidently.

Busser

Broiler Steakhouse
04.2021 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Cashier/ Host

Broiler Steakhouse
03.2021 - Current
  • Provide friendly customer service and greet customers dining in and through the phone
  • Scheduled reservations and took to-go orders as well as double check the orders and prepared complimentary salad and bread
  • Learned to run cards and count back change
  • Assisted customers with gift certificates and answered questions about seating arrangements, wait times or reservations
  • Collected and sanitized menus
  • Arranged servers's ticket to prepare them to get paid out
  • Help seat and assign tables to servers in their sections
  • Manually wrote up tickets
  • Introduce customers to their designated table.

Education

GED -

Ukiah High School
Ukiah, CA
06.2021

Skills

  • Friendly and Outgoing
  • Adaptability
  • Strong Work Ethic
  • Strong teamwork
  • Communication Skills
  • Exceptional customer service

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Server

Broiler Steakhouse
01.2022 - Current

Busser

Broiler Steakhouse
04.2021 - Current

Cashier/ Host

Broiler Steakhouse
03.2021 - Current

GED -

Ukiah High School

Similar Profiles

CREATE PROFILE
Noemy Nieves