Noemy Silva
Ontario,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Manager - Legal Accounting/Administration
American Recovery Service Inc
2011.04 - Current
- Manage a total of 7 accounting clerks
- Track incoming legal remittances/invoices from forwarding law firms.
- Responsible for managing 50 plus network firms.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Balance and reconcile client files.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
- Research and correct discrepancies.
- Run daily reports to update files correctly.
- Process court cost invoices (created new format the company now uses)
- Audit /Validate forwarding firms court cost
- Managed divisional cost accounting
- Bill/Invoice clients
- Input high volume of monthly invoices with consistent accuracy.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Initiate Wire Transfers
- Accomplished multiple tasks within established timeframes.
- End of month closing
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members..
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Interview possible new hire candidates
- Train new-hires
- Fax/scan/file
- Take incoming calls/direct
- Sort incoming mail
Supervisor/Teller
GPMM Money Centers
2008.08 - 2011.01
- Managed a total of 2 tellers per shift
- Opening/Closing the store
- Process and approve payday loans
- Tallied cash drawer at beginning and end of each work shift.
- Verify daily Brinks drop
- Balance/reconcile transactions at closing
- Audit prior months loans to comply with state law
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Train new-hires
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Worked flexible schedule and extra shifts to meet business needs.
Supervisor/Sales Associate
Mervyn's
2005.02 - 2008.05
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Keep reports of transactions
- Resolve customer complaints
- Balance sales associate drawers after end of shift
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Diploma -
Frontier High School
Camarillo, CA01.2006
Skills
- 45 WPM (Less than 1 year)
- Clerical (10+ years)
- Clerical support (10+ years)
- Balance Sheet Reconciliation
- Account Reconciliation
- Accounts Payable
- Policy Implementation
- Operations Management
Work Authorization
United States
Honors Awards
- Proficient MS Excel / MS Word
- Bilingual (English / Spanish)
- Attention to detail
- 45 WPM / 10,000 KSPH
- Expertly handle accounts, payments and refunds
- Assist accountants with quarterly and year-end closings
- Draft invoices, reports and payments
- Provide exceptional clerical support to senior staff
- Organize data for executives
- Type letters and manage correspondences
- Study current process issues and develop innovative solutions to improve workflow, maximize efficiency, and increase productivity
- Knack for spotting trends and discrepancies in financial data
- Create new methods for reducing errors when data is input into system
- Technological savvy and able to learn new software quickly
Personal Information
Title: Manager - Legal Accounting/Administration
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Manager - Legal Accounting/Administration
American Recovery Service Inc
2011.04 - Current
Supervisor/Teller
GPMM Money Centers
2008.08 - 2011.01
Supervisor/Sales Associate
Mervyn's
2005.02 - 2008.05
Diploma -
Frontier High School
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