Proficient Client and Customer Support with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Hi, I’m
Noena Celica Colon
Nacogdoches,TX
Summary
Overview
3
years of professional experience
Work History
HSBC Electronic Data Processing (Philippines) Inc.Alabang , National Capital Region
Credit Specialist
08.2011 - 05.2013
Job overview
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Performed credit reviews on corporations to assess financial conditions.
- Placed customer accounts on hold due to past due payments.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Contacted customers and requested financial documentation.
Convergys Philippines Services CorpQuezon, Laguna
Customer Service Representative
05.2010 - 07.2011
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
LSPU - Laguna State Polytechnic University San Pablo City, Laguna
Bachelor of Science from Secondary Education
04.2010
University Overview
Skills
- Understanding Customer Needs
- Ticket Changes
- Customer Data Confidentiality
- Dispute Resolution
- Special Requests
- Upbeat and Positive Personality
- Customer Account Management
- Call Documentation
- Responding to Difficult Customers
- Customs and Immigration
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Information Updates
Languages
Spanish
Professional Working
Timeline
Credit Specialist
HSBC Electronic Data Processing (Philippines) Inc.
08.2011 - 05.2013
Customer Service Representative
Convergys Philippines Services Corp
05.2010 - 07.2011
LSPU - Laguna State Polytechnic University
Bachelor of Science from Secondary Education
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