Noeru Carlton

• Provided one-on-one and group-based learning support to maintain student progress and development.
• Delivered group teaching in classroom setting and implemented individual student support.
• Aligned instructional approaches with development levels of students to enhance individual learning.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Tutored students in reading, language arts and other subjects.
• Distributed learning materials such as worksheets, textbooks and supplemental activities.
• Offered complete instructional support for students unable to attend regular classes.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.

• Translated documents in Japanese and English.
• Assist the translation coordinator in the DC section
  Internal communication using Salesforce.com
• Creation of comparison files of English-Japanese documents using character count and FC comparison tools
• Transcribing comments to Word using Memsource
  Prepare documents for schedule adjustment using VLOOKUP
• Extract differences between the previous day's and the current day's schedule adjustments using VLOOKUP
• Created sales charts for two companies using VLOOKUP in Excel
• Obtain table differences from Excel with macros
• Operation to the order management system SURPASS

【Handling with import/export documents of Bluefin Tuna】

• Import business of farmed tunas from Europe (4 countries).
• As a sales team of the distributor of the European aquaculture company with whom we do business, we go to the local market to purchase tunas.
• Build relationships with local aquaculture companies through overseas business trips visiting Spain, Malta, and Croatia to build good relationships with local aquaculture companies.
• Requested import/export documents.
• Read English contracts (for 4 companies) before starting business.
• Japanese translation and revision of English contracts
• Sending English contracts with signatures to local aquaculture companies by DHL, etc.
• Sending English contracts with signatures to local aquaculture companies by DHL, etc.
• Witness container reprinting of purchased tunas.
• Record container numbers and contents of products in each container for our own use.
• Obtain necessary import documents (invoice, ICCAT bluefin tuna electronic catch certificate, certificate of origin) from the local aquaculture company's office during overseas business trips.
• Read, organize information, and approve documents for the "ICCAT (International Commission for
• Conservation of Atlantic Tunas) Bluefin Tuna Electronic
• Catch Certificate System" certificate.
• Prepare an English e-mail for the completion of invoice remittance.
• Sending necessary documents for customs clearance to Japanese customs broker
• Request customs broker to prepare shipping instructions, bills of lading, ocean freight charges, delivery instructions, and ARRIVAL NOTICE.
• Request for frozen tuna products to be delivered to the refrigerator.
• Prepare inventory control documents for each product after delivery to the refrigerator.
• Request for delivery of frozen tuna products to the refrigerator and prepare invoices for customers as sales operations for products in stock.
• Sending documents to customers when applying for re-export of farmed tuna from Europe.

【Export of Japanese Yellowtail to Europe】

• General export operations
• Establishment of relationship with Japanese yellowtail farmers (regular contact, reporting, communication, and consultation in case of irregularities)
• Handling of orders from British wholesalers in English (once a week)
• Sending orders to Japanese aquaculture companies
• Sending invoices to customs brokers and requesting documentation
• Prepare and send invoices and e-mails in English
• Handling complaints from European customers
• Distributor of processed seafood products.

【General distributor business】

• Purchases approximately 30 products from wholesalers in the market
• Sales to wholesalers
• Handling of irregularities and complaints

• Developed relationships with clients and potential clients to improve business growth.
• Traveled from Tokyo to Croatia, Malta and Spain to reach customers in international markets.
• Resolved issues escalated by Flight Career Company to satisfy customers and increase confidence in Fresh Hamachi export business
• Negotiated with Fisheries Cooperatives to achieve advantageous deals for international clients.
• Documented transactions and managed high-value accounts using Word and Excel.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Trained new employees on customer service, money handling and organizing strategies.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Built and maintained positive relationships with diverse stakeholders.
• Addressed multiple industry issues and provided client support.

• Respond to inquiries (by phone and email) from about 100 companies about cell phones and smart devices.
• Register orders (new, additional, and model changes) using a dedicated system
• Unlocking passcodes using a dedicated system
• Responsible for double-checking when dealing with other operators
• Fault reception using a dedicated system (remote lock/wipe for lost devices/arrangement of replacement devices)
• Reporting of response results using Excel
• Requests for recovery when other operators misguide the customer.
• Escalation response in emergency situations
• Checking the content of the new operator's telephone response.
• Supporting for language use when responding to calls.
• Supporting colleagues when complaints occur
• Education and training of new employees
• Prepare materials and explain how to use AppleID and iCloud
• Creation and explanation of materials on the smart device rental system
• Instruction on how to use telephone response tools
• Instruction on the basics of phone support
• Winding up complaint handling

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.

• Switching Fujitsu PCs from Windows XP to Windows 7 at more than 50 locations in Kanto Prefecture
  and installation of printers
• Meetings with customers regarding installation and placement locations
• Prepare and submit post-work reports
  
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Performed tests of functionality, security and performance of different workstations and devices.