Noeun Yim
Kent,WA
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Extensive experience coordinating and overseeing presentations, meetings, special events and projects. Outstanding organizational and problem-solving abilities and strong background in office management and operations Demonstrates excellent customer service communication, interpersonal skills, flexibility, rapid decision-making ability and technology skills with computer proficiency.
Overview
25
25
years of professional experience
Work History
Client Service Associate
Registered Investment Adviser
07.2021 - Current
- Supporting five financial advisors and maintaining their very complicated books of business and operations related to their clientele including investment accounts opening, consolidating, and funding with cash, rollovers, and direct transfers
- Answer telephone inquiries regarding investments and account details
- Take detailed messages for financial advisors from clients vendors and other sources
- Ensure annual compliance requirements are met
- Scheduling of all clients meetings and prepare enotes on teleconferences
- Complete ad hoc requests for high-value clients and financial advisors
- Respond to customer requests via zoom call, email and telephone in a timely manner
- Execute financial transactions with a high level of accuracy
- Preparing client and materials for meetings and keep all materials fresh and up to date
- Confidential handling of private and sensitive client information including indicative data, financial information, and bank information.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Senior Operations Clerk
Oppenheimer
10.2017 - 07.2021
- Responsible for several brokerage operation activities including verifying the integrity of new account applications, opening new accounts, cashiering and registrations
- Processed ACAT, NON-ACAT and mutual funds transfers
- Processed checks, wire requests, journals, stock certificates deposits and following up.
Complex Senior Service Associate
Morgan Stanley
04.2007 - 10.2017
- Responsible for preparing outlines for board meetings and topic agendas
- Decreased branch document rejection rate from 10% to 5.4%, which allowed branch to be number one in the Western Region
- Customer Service liaison
- Facilitate communications between local branch and Organizational Resources such as IT, Human Resources and Accounts Payable
- Process stock certificates deposits, ensuring correct delivery and processing accuracy
- Assist management in preparing expense reports for submission
- Ran new hire onboarding and tracking of documents
- Administrative duties include scheduling travel for senior management, accounts payable, facility management, maintaining organizational charts, and working with finance to maintain budget compliance
- Facilitate office activities such as meetings, presentations across the multiple branches
- Oversee the risk and compliance process
- Implemented branch cross-training among other Service Associates
- Maintain all cashiering, securities and transfer records
- Daily reporting of money requirements and securities to Financial Advisors
- Process trade error corrections and adjustments.
Operations Coordinator
Symetra Financial
01.2001 - 04.2007
- Responsible for several brokerage operation activities including verifying the integrity of new account applications, opening new accounts, cashiering and registrations
- Processed ACAT, NON-ACAT and mutual funds transfers
- Processed checks, wire requests, journals, stock certificates deposits and following up on items that need further review
- Answered incoming calls from registered representatives in the field and provided accurate and timely responses to inquiries.
Executive Sales Assistant
Miller, Johnson & Kuehn
09.1998 - 08.2000
- Scheduled and coordinated CEO and Vice President Meetings
- Coordinated travel plans and processed expense reports
- Processed Initial Public Offering perspectives
- Drafted order tickets
- Process stock certificates deposits, ensuring correct delivery and processing accuracy
- Assist management in preparing expense reports for submission
- Administrative duties include scheduling travel for senior management, accounts payable, facility management, maintaining organizational charts, and working with finance to maintain budget compliance
- Facilitate office activities such as meetings and presentations for the office.
Education
Stadium High School
Skills
- Excellent Organizational, Analytical, and Communication Skills
- Excellent Customer Service Skills
- Excellent Time Management skills
- Team Player
- Flexible, Quick thinker
- Very detailed oriented and highly motivated
- Very productive in a high volume and high stress environment
- Proficient in Microsoft Office Word, Excel, Power Point, Outlook, CRM, Charles Schwab, Salesforce, Ring Central, Zoom, Hubspot and Envestnet
- Purchasing and Invoicing
- Multi-project task capabilities
- Reminder Calls
- Customer Support
- Performance Feedback
- Client Relations
- Answering Research Questions
- Volunteer Orientation
- Interpersonal and Written Communication
- Outbound Calling
- Complex Problem-Solving
- Relationship Issues Management
- Funds Transfer
- Troubleshooting
- Account Management
- Collaborative Environments
- Livechat Messaging
- Cultural Awareness
- Accounts Payable and Accounts Receivable
- Client Representation
- Client Meetings
- Administrative and Office Support
- Providing Feedback
- Establishing Contacts
- Operational Efficiency
Languages
Cambodian
Native or Bilingual
Affiliations
Women @ Morgan Stanley (Board Member)
Junior Achievement Ambassador
Timeline
Client Service Associate
Registered Investment Adviser
07.2021 - Current
Senior Operations Clerk
Oppenheimer
10.2017 - 07.2021
Complex Senior Service Associate
Morgan Stanley
04.2007 - 10.2017
Operations Coordinator
Symetra Financial
01.2001 - 04.2007
Executive Sales Assistant
Miller, Johnson & Kuehn
09.1998 - 08.2000
Stadium High School
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