Nofo Alaelua
Anchorage,Ak
Overview
12
12
years of professional experience
Work History
Car Detailer
Enterprise Rent-A-Car
12.2022 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Provided exceptional customer service and addressed customer inquiries.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Fostered team environment, training new detailers in techniques and customer service skills.
- Enhanced customer loyalty by providing personalized detailing advice and follow-up care instructions.
Material Handler
FedEx Shipping company
03.2022 - 09.2022
- Ensures safe and efficient handling of equipment for transport of packages, documents, heavyweight items, dangerous goods and ULDs.
- Contributed to organizing pallets with heavyweight freight.
Customer Service Representative
Piedmont Airlines
02.2020 - 06.2021
- Processed flight check-ins efficiently.
- Participated in frequent heavy lifting tasks, often surpassing the 100 lb mark.
- Check baggages for dangerous goods
- Guided customers through upgrade options and ticket issuance.
- Coordinate with passengers to manage flight adjustments.
Customer Service Agent
Anchor Rides
11.2019 - 07.2020
- Scheduled trips and worked with trapeze
- Inputting clients data while operating over the phone
- Offered Anchor Rides services and directed them to different parts of our departments
- Settled disputes and negotiated times to fit clients' needs
- Greeted and conversed with clients
- Drove clients safely to their destination
Teller 1
Credit Union 1
07.2019 - 09.2019
- Process automated teller machine, mail and night depository transactions
- Analyzed checks and deposits, ensuring accurate transactions.
- Explain, promote and sell basic products of Credit Union 1, and refer our members to other appropriate areas of the bank for additional expertise
- Adapt to fast-paced transactions during busy periods.
- Read documents and follow procedures according to the institution's regulations
- Addressed diverse responsibilities effectively as delegated by supervisor.
Shift manager
Denali Taco bell
09.2013 - 01.2016
- Processed credit card payments seamlessly.
- Oversaw end-of-day financial reconciliations involving up to $15,000.
- Handled counterfeit money, and checks, then followed safety procedures
- Informed customers about forthcoming sales events and current food product promotions.
- Handled customer related issues in a gracious manner in accordance to company policies
- Communicated clear expectations and goals to team members
- Ensured customer satisfaction through effective greetings.
Education
Bachelor's - Criminal Justice, Legal Studies
University of Alaska, Anchorage
Anchorage, AK05.2026
High school diploma -
East High School
Anchorage, AK05.2015
Skills
- Articulating information clearly and efficiently
- The ability to understand and respond effectively to customer inquiries
- Creating professional and helpful emails and chat responses
- Identifying the root cause of customer issues
- Comfortably using computers and various software applications
- Managing multiple tasks and customers simultaneously in a fast-paced environment
Timeline
Car Detailer
Enterprise Rent-A-Car
12.2022 - Current
Material Handler
FedEx Shipping company
03.2022 - 09.2022
Customer Service Representative
Piedmont Airlines
02.2020 - 06.2021
Customer Service Agent
Anchor Rides
11.2019 - 07.2020
Teller 1
Credit Union 1
07.2019 - 09.2019
Shift manager
Denali Taco bell
09.2013 - 01.2016
Bachelor's - Criminal Justice, Legal Studies
University of Alaska, Anchorage
High school diploma -
East High School
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