NOHA HAMED
Riverside,CA
Summary
Seeking employment with a company that fosters a positive learning environment and encourages the application of new skills and technologies to drive organizational growth. Committed to continuously enhancing educational and professional abilities within a stable and dynamic workplace. Adept at creatively and efficiently solving problems, thrives in challenging positions that allow making a meaningful impact. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
20
20
years of professional experience
Work History
Staff Operations Training Specialist For teachers
San Bernardino County
08.2022 - Current
- Collaborated with management to identify specific training needs for improved staff performance.
- Increased employee satisfaction through the development of tailored professional development opportunities.
- Evaluated existing training materials, ensuring relevance to current industry standards and company objectives.
- Facilitated cross-functional communication between departments to improve overall efficiency of the organization.
- Optimized training delivery methods by incorporating a blend of face-to-face instruction, e-learning modules, and hands-on activities.
- Designed engaging learning materials, promoting active participation and knowledge retention among trainees.
- Provided timely feedback post-training sessions, working closely with managers in highlighting areas that need improvement.
- Built strong relationships with key stakeholders to foster collaboration in support of continued growth within the company''s operations department.
- Continually updated personal knowledge base by attending conferences or workshops relevant to staff operations training specialization.
- Conducted regular evaluations of ongoing programs to ensure alignment with organizational goals and regulatory requirements.
- Developed comprehensive training programs for staff operations, resulting in increased productivity and efficiency.
- Enhanced training effectiveness by integrating innovative teaching methods and industry best practices.
- Managed multiple projects simultaneously while maintaining strict deadlines and budget constraints.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
Social services practitioner (early childhood Dep)
Riverside County
08.2020 - 11.2022
- Provide professional social work services including diagnosis, assessment, intervention, and case management support to children and/or families with complex health, psychological or economic problems
- Work requires investigating and/or supporting cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities, or other health conditions
- Travel and field work, including home visits, are a routine part of these assignments.
- Improved client outcomes by developing and implementing individualized service plans.
- Developed culturally competent programs that met the unique needs of diverse client populations served by the agency.
- Enhanced community relations for the agency through effective collaboration with local organizations and resources.
- Identified barriers to clients'' progress and implemented targeted interventions to overcome them.
- Maintained accurate case documentation, ensuring compliance with legal requirements and professional standards.
- Evaluated program effectiveness using data-driven metrics, making adjustments as needed to improve outcomes for clients served.
- Provided crisis intervention services, deescalating situations and connecting individuals with appropriate resources.
- Increased client engagement in services by establishing rapport and maintaining open communication channels.
- Reduced recidivism rates by designing and delivering evidence-based interventions for clients.
- Utilized a trauma-informed approach when providing services, ensuring clients felt safe and supported throughout their engagement with the agency.
Child support officer
San Bernardino County/ Riverside County
01.2019 - 10.2020
- Conduct interviews with complainants, defendants, and witnesses to elicit information to establish paternity, failure to provide, verify addresses, employment and financial circumstances
- Evaluate non-custodial parent's financial resources and determines responsibility and amount of payments especially in cases where independent decision-making is required; attempt to obtain stipulated judgment for child support payments consistent with financial evaluations; determine action to be taken and refers to appropriate section
- Negotiate with attorneys and defendants to establish amount of child support and settlement of arrearages
- Regularly review and monitor support cases to update information and ensure payments are made as ordered
- Initiate legal action to obtain court-ordered support, enforcement of court orders, or establish paternity
- Initiate correspondence to clients, attorneys, state and local agencies; initiate reciprocal action with other jurisdictions
- May be required to testify in court, take trial notes and assist Attorneys during court proceedings
- Provide vacation and temporary relief as required.
- Calculated child support obligations and debts.
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
Teacher III
Head start California
01.2018 - 08.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Guided students through college application process, increasing number of students accepted into their first-choice institutions.
Quality Assurance Specialist
Qatar Airways
05.2017 - 07.2017
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Promoted adherence to quality standards by educating personnel on quality control.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Training Specialist
Qatar Airways
01.2014 - 05.2017
- Conduct the training for the PreOps, FTL, leave, and roster for all the new crew, the promoted Crew, and all new Flight Deck Crew
- Design and apply appropriate mechanisms to measure learning impact
- Monitor, evaluate, and record training activities and program effectiveness
- Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status
- Develop alternative training methods if expected improvements are not seen
- Facilitate training programs applying adult learning theory to ensure learning goals are achieved
- Devise programs to develop executive potential among employees in lower-level positions
- Play an integral role in ensuring both Flight & Cabin Crew have access to a range of internal communications to keep them apprised of all crew scheduling related activities
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
- Offer specific training programs to help workers maintain or improve job skills
- Responsible for promoting proactive multi path communications channels with the crew and coordinating the required activities with the Lead Crew Communications Officer
- Interact professionally and appropriately with Flight Crew and Cabin Crew as required to build strong relationship with Network operations team and other stakeholders, in order to ensure continuous feedback is received which is will assist developing the communication with the crew
- Create and Prepare the training material and the presentation plus the handout guides for both CC and FD
- Get the feedback from our customers and work on the weak points
- Introduce innovative ideas that enhance our customer’s experience
- Providing dedicated internal communications and marketing expertise and support at all levels
- Communicate Presentations and updates to senior stakeholders
- Create innovative ways to communicate according to the technology updates.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
Operations Manager
01.2011 - 01.2013
- Hold regular staff meetings to keep staff up to date on all aspects of the operation
- Ensure equipment is maintained in good working order
- Maintain professional relationships with suppliers and providers
- Minimize or eliminate losses through negligence with monitoring programs
- Implement a clearly established opening and closing procedure
- Manage inventory effectively; follow purchasing standards; ensure compliance
- Develop and maintain Spa literature, documentation and process handling requirements
- Attend Management meetings and convey all relevant information throughout the Spa
- Control ongoing service and product margin analysis to ensure profitability
- Develop procedures for accurate inventory control and monitoring
- Implement full Spa product and service purchasing standards and ensure compliance
- Administer staff and client scheduling for maximum revenue generation and profitability
- Interpret Financial Reports and provide expertise on(projected) Revenue vs
- Expenses
- Project and maintain acceptable payroll commitments
- Use financial plans for spotting trends, measuring productivity and monitoring progress
- Guide business decisions by staying on top of industry trends
- Maintain a strong menu of services with both exceptional artistic and aesthetic value
- Consistently develop and grow retail sales through training, tools and monitoring
- Create ongoing in-house promotions and activities to stimulate sales, staff and customers
- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
- Develop and maintain compensation guidelines for customer complaint handling
- Anticipate, identify and ensure customer needs are beignet in the best possible way
- Monitor customer satisfaction with surveys, focus groups and comment cards.
Cabin Crew Training Instructor
Emirates (DUBAI)
04.2004 - 03.2009
- Assisted in updating training materials based on industry regulations changes, maintaining accurate information at all times.
- Increased overall course satisfaction ratings with engaging classroom activities that catered to diverse learning styles.
- Fostered strong relationships with trainees by offering consistent support throughout their training journey.
- Identified trends in cabin crew performance issues and recommended targeted interventions to address these challenges.
- Promoted teamwork among trainees by incorporating collaborative tasks into daily lesson plans.
- Developed detailed lesson plans that addressed key competencies required for successful job performance onboard aircrafts.
- Enhanced trainee performance by implementing innovative teaching techniques and practical exercises.
- Delivered dynamic presentations on various topics such as emergency procedures, customer service, security, and first aid.
- Provided personalized coaching to underperforming trainees, boosting their confidence levels and enhancing skillsets.
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
Education
Masters - MED
Cal Baptist University
Ca, USAdiploma - learning and developing specialist
CIPD UK
Associate degree - Early Intervention
Norco college
Social and behavior science school, Modern Education
Bachelor of Arts (BA) - English/Language Arts, Education
Helwan University Cairo
01.2002
Skills
- Training Evaluation
- E-learning development
- Curriculum Planning
- Coaching Techniques
- Learning Management Systems
- Problem-Solving
- Time Management
- Organizational Skills
Extras
- Experience with Canvas learning platform.
- Experience teaching adult learners.
- Experience with curriculum development and course design.
- Bilingual English/Arabic.
- Ability to teach a wide range of courses in field of expertise.
- Commitment to diversity and the University's mission.
Timeline
Staff Operations Training Specialist For teachers
San Bernardino County
08.2022 - Current
Social services practitioner (early childhood Dep)
Riverside County
08.2020 - 11.2022
Child support officer
San Bernardino County/ Riverside County
01.2019 - 10.2020
Teacher III
Head start California
01.2018 - 08.2019
Quality Assurance Specialist
Qatar Airways
05.2017 - 07.2017
Training Specialist
Qatar Airways
01.2014 - 05.2017
Operations Manager
01.2011 - 01.2013
Cabin Crew Training Instructor
Emirates (DUBAI)
04.2004 - 03.2009
Masters - MED
Cal Baptist University
diploma - learning and developing specialist
CIPD UK
Associate degree - Early Intervention
Norco college
Social and behavior science school, Modern Education
Bachelor of Arts (BA) - English/Language Arts, Education
Helwan University Cairo
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