Nohelia Chavez
Horizon City,Tx
Summary
Results-oriented Direct Support Professional with a strong background in behavioral management, crisis intervention, and customer service. Demonstrated success in enhancing team performance and ensuring effective care delivery through comprehensive program coordination and mentorship.
Overview
5
5
years of professional experience
Work History
Full- Time Customer Service Representative
Expeditors
El Paso, TX
07.2021 - 08.2022
- Helped achieve exact delivery of product and excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries
- Handled accurate receipt, processing and delivery of products to customers
- Coordinated storage and distribution of products for customers, ensuring timely availability
- Reviewed, processed, and distributed customer orders and inventory reports, adhering to FIFO and QA standards
- Processed inquiries and generated reports on inventory, scheduling, shipping, shortages, and discrepancies to support operational needs
- Generated customer specific documents, labeling requirements and WMS driven reports to process shipments
- Helped coordinate and expedite the flow of work and materials throughout the departments according to production schedules and customer orders
Full- Time Freshness Quality Control
Vista Market
Horizon City, TX
01.2023 - 05.2023
- Examined the product for defects including blemishes, imperfections, marks, and cracks.
- Investigated product quality issues to identify underlying causes of defects. for the out-of-spec product and then work to improve product quality.
- Processed inquiries and reports to inventory, scheduling, shipping, shortages, discrepancies etc.
- Followed all instructions related to Food Defense, Good Manufacturing Practices, Good Agricultural Practices and HACCP program.
- Reported to direct supervisor any problem or irregular situation at their work location.
Full- Time Picker/Packer
Johnson Controls
Horizon City, TX
05.2023 - 09.2023
- Records Shipment data (weights and dimensions), process shipments via customer software and Ensure shipments are loaded on the appropriate carrier.
- Processes returns; coordinate the disposition of pending materials with Inventory Control and accounting teams.
- Move inventory, put away stock, perform cycle counts and process inventory transactions when necessary. Picks and packs customer orders, work orders and kits.
- Operates material handling equipment such as forklifts, pallet jacks, hand trucks or dollies to move stock or reorganize storage.
- Perform daily warehouse maintenance and cleaning.
Direct Support Professional IV
Health & Human Services
El Paso, TX
09.2023 - Current
- Performs advanced (senior-level) habilitative and rehabilitative care work with individuals who have developmental disabilities at the State Supported Living Center.
- For the assigned home and shift, the Lead/Charge DSP coordinates habilitation and rehabilitation, behavior management, crisis intervention, and treatment programs with individuals specifically related to the individual's goals and programs.
- Ensures efficient operation and safety of the home through direct supervision of assigned staff and maintenance of daily documentation requirements.
- Provides on-the-job training and mentorship to new DSPs. Documents and communicates progress to the designated supervisor. Provides modeling, guidance, and support to DSP staff to build capacity Train, coaches and leads staff on the procedures related to unusual incidents, evacuations procedures, outings, infection control, and reporting maintenance issues.
Education
High School Diploma -
J.M. Hanks High School
El Paso, TXSkills
- Ability to work in a team setting
- Effective communication
- Ability to adapt to the specifications of various vendors
- Experience in filling out reports for corporate needs
- Ability to travel
- Adaptability and flexibility
- Inventory management
- Attention to detail
- Problem solving
Timeline
Direct Support Professional IV
Health & Human Services
09.2023 - Current
Full- Time Picker/Packer
Johnson Controls
05.2023 - 09.2023
Full- Time Freshness Quality Control
Vista Market
01.2023 - 05.2023
Full- Time Customer Service Representative
Expeditors
07.2021 - 08.2022
High School Diploma -
J.M. Hanks High School