Nohely Garcia
Mineral Wells,TX
Summary
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Talented with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Hub Driver
Hibbet Sports
05.2023 - Current
- Accommodated to customers needs, such as same day delivery or even time,
- Provided backup support in store operations when not engaged in driving duties, demonstrating versatility and adaptability within the team environment.
- Managed time effectively, balancing the need for quick deliveries with a commitment to careful handling of goods and ensuring customer satisfaction.
- Contributed to team success by consistently meeting performance targets set by management.
- Did regular maintenance for the Van.
Walmart Associate, OGP
Walmart
08.2022 - 01.2023
- Maintained relationships with customers to maximize sales opportunities.
- Performed wide-ranging administrative, financial and service-related functions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Remained solutions-oriented in the face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Picked customer groceries and dispensed them at their desired time.
- Stocked and merchandised products according to customer popularity.
- Obtained up to 15 surveys a day
- Increased productivity by 12%
Store Manager /Assistant Manager
Hibbetts Sports
09.2019 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Supervised guests at front counter, answering questions regarding products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Successfully signed 95% of customers to the loyalty program
- Increased sales by 20%
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed inventory control, cash control, and store opening and closing procedures
Manager
Dollar General
07.2016 - 07.2019
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Decreased shrink by 15%
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success
Education
Bachelor of Science - Psychology of Neuroscience And Behavior
Tarleton State University
Stephenville, TX05.2023
Associate of Arts -
Weatherford College
Weatherford, TX05.2019
High School Diploma -
Mineral Wells High School
Mineral Wells, TX05.2016
Skills
- Time Management
- Retail Effectiveness
- Attention to Detail
- Product Knowledge
- Merchandising
- Customer Service
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Analytical Thinking
- Microsoft Office
- Leadership
- Critical Thinking
- Delegating Work
Additional Information
Interned at Meals On Wheels, helped organize meals and routes. Reworked volunteer application and suggested alternative ways to get volunteers. Created a resources sheet for volunteers to utilize for clients who are in need of other forms of help such as, medication, shelter, groceries and or counseling.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Hub Driver
Hibbet Sports
05.2023 - Current
Walmart Associate, OGP
Walmart
08.2022 - 01.2023
Store Manager /Assistant Manager
Hibbetts Sports
09.2019 - 08.2022
Manager
Dollar General
07.2016 - 07.2019
Bachelor of Science - Psychology of Neuroscience And Behavior
Tarleton State University
Associate of Arts -
Weatherford College
High School Diploma -
Mineral Wells High School
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