NOHELY LOWER
Jersey Village,TX
Summary
Dynamic and results-driven professional with extensive experience in business administration, excelling in HIPAA compliance and team leadership. Proven track record in enhancing patient service quality and training new staff. Exceptional communication skills foster strong relationships with patients and insurance providers, ensuring efficient revenue cycle management and continuous improvement.
Overview
13
13
years of professional experience
Work History
Sr. Patient Service Representative
Houston Methodist
09.2023 - Current
- Assisted in the training of new staff members, ensuring adherence to best practices and clinic protocols.
- Navigated various software programs, including appointment scheduling, electronic health records, and insurance verification systems.
- Supported the clinic's commitment to continuous quality improvement by actively participating in internal audits and process reviews.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Fortified relationships between the clinic and insurance providers through diligent follow-up on claims status updates, or discrepancies, as necessary.
- Led daily huddles with my team to ensure that daily processes and team merits were being met.
- Managed daily workload efficiently while prioritizing tasks according to urgency levels.
Patient Access Representative
Texas Children's Hospital
09.2017 - 09.2023
- Responsible for obtaining, verifying and entering complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
- Financially secure all patient accounts to maximize hospital reimbursement in a customer service oriented fashion
- Successfully verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
- Maintain accurate statistics on own productivity as part of departmental tracking and quality improvement
- Provide excellent customer service by effectively meeting customer needs, understanding who the customers are, and building quality relationships
- Assist with recruitment initiatives by interviewing and talent sourcing
- Develop and maintain training materials and benefits packets for new hires
- Handle sensitive and confidential employee information with complete discretion
Lead Sales Associate
Bella Luna Boutique, Texas Children's Hospital
08.2015 - 09.2017
- Trained and developed new team members to improve product knowledge and selling abilities
- Promoted positive culture of teamwork and inclusion, increasing employee morale
- Delivered quality customer service while cultivating client satisfaction and loyalty
- Received shipments, signed off on packages and documented incoming items in computer system
Administrative Intern
Texas Children's Hospital
08.2016 - 07.2017
- Administrative support liaison between patients and admissions staff
- Scheduled and coordinated meetings and appointments for manager and assistant director
- Answered front desk phone calls and greeting visitors to organization
- Maintained appointment and event calendars for executives and department heads
- Inventoried and ordered supplies to maintain consistent access to required items
- Oversaw new employee onboarding procedures from initial training to skill development
Student Assistant Events Department
University Of Houston- Downtown
11.2012 - 08.2015
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Coordinated successful student organization events and activities.
- Established positive relationships with students, parents, fellow teachers, and school administrators.
- Maintained focused, inclusive, and supportive learning environments.
Education
Bachelor of Science - Social Sciences, Sociology
University of Houston- Downtown
Houston, TX05.2017
Skills
- Team leadership
- Verbal and written communication
- Training coordination
- Spanish fluency
- Insurance verification
- Staff training
- Time management
- Conflict resolution
- Data entry
- Team collaboration
- Problem-solving
Languages
Spanish
Professional
Timeline
Sr. Patient Service Representative
Houston Methodist
09.2023 - Current
Patient Access Representative
Texas Children's Hospital
09.2017 - 09.2023
Administrative Intern
Texas Children's Hospital
08.2016 - 07.2017
Lead Sales Associate
Bella Luna Boutique, Texas Children's Hospital
08.2015 - 09.2017
Student Assistant Events Department
University Of Houston- Downtown
11.2012 - 08.2015
Bachelor of Science - Social Sciences, Sociology
University of Houston- Downtown
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