NOHELY NAVARRO
Tujunga,CA
Summary
Bilingual, English/Spanish speaking professional focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Highly-motivated employee with desire to take on new challenges with exceptional customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Law Offices of James K. Sadigh
Beverly Hills, CA
03.2019 - Current
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; and obtaining necessary signatures.
- Photocopied all correspondence, documents and other printed materials.
- Opened new client files and new matters in CasePeer.
- Managed all aspects of Pre-Litigation phase on a Personal Injury case.
- Opened Medi-cal, Tricare, and Medicare claims.
- Opened first party and third party claims.
- Managed medical treatment while provided treatment recommendations.
- Organized documents into an electronic filing system.
- Responded to client calls and inquiries to deliver applicable information.
- Provided administrative support to the legal team.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Claims Adjuster
Progressive Insurance
Cleveland, OH
01.2022 - 07.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Reviewed police reports and other documents related to claim investigations.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Evaluated performance metrics regularly; suggested modifications where necessary for increased efficiency.
- Investigated questionable claims to determine payment authorization.
- Completed required investigations on referred files within established timeframes.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
- Contacted banks to acquire credit information.
Sales Associate
TJ Maxx
Canyon Country, CA
11.2016 - 06.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in the market place.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Legal Assistant
Gold Coast Law, APC
Valencia, CA
07.2014 - 05.2019
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Coordinated meetings between internal departments and external partners and clients.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Maintained office supply inventory and placed orders to meet demand.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders.
- Photocopied all correspondence, documents and other printed materials.
- Opened new client files and new matters in CMS.
- Managed all aspects of Pre-Litigation phase on a Personal Injury case.
- Opened Medi-cal, Tricare, and Medicare claims.
- Opened first party and third party claims.
- Managed medical treatment while provided treatment recommendations as well as maintained client communication.
- Initiated contact with outside parties regarding potential settlements or agreements.
Education
Associate of Arts - Legal Assistant
Charter College
Canyon Country, CASkills
- File Organization
- Customer Relationship Management
- Fast Learner
- Negotiation
- Oral Communication
- Written Communication
- Risk Assessment
- Critical Thinking
- Multitasking
- Positive Attitude
References
References available upon request.
Timeline
Claims Adjuster
Progressive Insurance
01.2022 - 07.2023
Legal Assistant
Law Offices of James K. Sadigh
03.2019 - Current
Sales Associate
TJ Maxx
11.2016 - 06.2019
Legal Assistant
Gold Coast Law, APC
07.2014 - 05.2019
Associate of Arts - Legal Assistant
Charter College