Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nohely Olvera

Stanton,CA

Summary

Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.


Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.

Overview

7
7
years of professional experience

Work History

Uber Driver

Uber
Stanton, CA
03.2019 - Current
  • Safely pick up and drive riders to their desired destination while offering great customer service.
  • Assist passengers with entering and exiting vehicles safely and securely store baggage to minimize damage risk.
  • Clean vehicle regularly to maintain professional appearance.
  • Inspect vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimize liability by consistently following road rules when driving.
  • Quick solution orioriented when a problem comes up when driving riders

Bank Teller

Bank Of America
Belmont Shore , CA
11.2016 - 06.2018
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Processed 60+ customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Informed and educated customers on how to conduct simple transactions through self-service technologies
  • Ability to work, order, and exchange foreign currency
  • Assisted with ATMs (empty & replenish)

Bilingual CSR

Check Into Cash
Lakewood, CA
08.2015 - 09.2016
  • Resolved concerns with products or services to help with retention and drive sales
  • Responded to customer calls to answer questions about products and services.
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
  • Updated and maintained information in customer files.
  • Performed support ticket transaction resolution tasks and administrative functions.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Opened new customer's accounts based on their needs
  • Occasionally opened and closed store
  • Bank runs to deposit and/or exchange checks

Sales Associate/Cashier Team Lead

T-Mart
Long Beach, CA
05.2014 - 08.2015
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained records related to sales, returns and inventory availability.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

High School Diploma -

David Starr Jordan High School
Long Beach, CA
06.2013

Skills

  • Excellent Verbal and Written Communication
  • Ability to work as team player
  • Situational Awareness
  • Customer service
  • Ability to work in fast paced environment while still producing quality work
  • Work very well under pressure

Languages

Spanish
Native or Bilingual

Timeline

Uber Driver

Uber
03.2019 - Current

Bank Teller

Bank Of America
11.2016 - 06.2018

Bilingual CSR

Check Into Cash
08.2015 - 09.2016

Sales Associate/Cashier Team Lead

T-Mart
05.2014 - 08.2015

High School Diploma -

David Starr Jordan High School

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Nohely Olvera