Hi, I’m
Nohely Ponce
Fuquay Varina,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
years of professional experience
Work History
Asurion
In-Home Coach
04.2017 - 08.2023
Job overview
- Develop experts to increase performance through Everyday Leadership program and drive metrics & behaviors
- Supported with business needs: Developing new hires & tenured employees, day to day processes
- Coordinated pilots to increase sales in cousin markets with employees that did not meet sales goals
- Developing experts to enhance their careers and build their brand
- Built Strong relationships with client, leadership, peers, and experts
- Set sales challenges/resulting increase in sales of 201%
AT&T Device Support Center
Supervisor
07.2015 - 02.2017
Job overview
- Oversee operations and performance of AT&T Device Support Center daily with 2-4 associates report to me
- Face to face troubleshoot & diagnose device problems for AT&T customers
- Held accountable for high customer satisfaction results
- Reducing client cost by following guidelines & goals
Popular Wireless
Manager
06.2014 - 07.2015
Job overview
- Inventory control
- Order, receive & distribute phones
- Meet goals
- Display leadership qualities
- Meet customer needs and exceeded their expectations
- Motivate to maximize sales
Wireless Connections
Sales Representative
05.2013 - 06.2014
Job overview
- Built relationships with customers and the community
- Promote the business to grow
- Contributed to a friendly work environment through a cheerful outlook, ability to work well in groups as well as individually
- Exceed team goal sales
Education
Strayer University
Bachelor of Science in Accounting
Skills
- Performance Evaluation
- Talent Recruitment
- Team Training
- Safety Oversight
- Operations Management
- Program Leadership
- Schedule Oversight
- Event Scheduling
- Staff Development
- Team Development
- Recruitment
- Emergency Response
- Data Evaluation
- Proficient in [Software]
- Safety Understanding
- Performance Improvements
- Group Leadership
- Effective Communication
- Motivational Techniques
- Personable and Friendly
- Verbal and Written Communication
- Time Management
- Client Relationship Management
- Conflict Resolution
- Public Speaking
- Sales Coaching
- Leadership Development
- Influencing Skills
- Problem Solving
- Spanish Fluency
- Relationship Building
- Technical Problem Solving
- Mobile Application Development
- Expense Tracking
- Performance Monitoring
- Resource Management
- Project Management
- Performance Improvement
- Corrective Action Planning
- Budget Administration
- Personnel Management
- Sales Development
Accomplishments
- Everyday Leadership Program-Yellow-Belt Certified
- Certified Interviewer
References
Available Upon request
Languages
Spanish
Native or Bilingual
Timeline
In-Home Coach
Asurion
04.2017 - 08.2023
Supervisor
AT&T Device Support Center
07.2015 - 02.2017
Manager
Popular Wireless
06.2014 - 07.2015
Sales Representative
Wireless Connections
05.2013 - 06.2014
Strayer University
Bachelor of Science in Accounting
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