Nohely Rosa
Mantua,NJ
Summary
Results-oriented professional with strong business background. Skilled in overseeing financial, operational, and customer service areas.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Gabrielle Minnite Law Firm
11.2023 - Current
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicate pertinent information to clients via phone, email, and mail.
- Meet with clients to gather information, prepare documentation, and determine necessary actions.
- Manage a high volume of cases simultaneously while maintaining attention to detail and meeting deadlines.
- Manage scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Strengthen case presentations with detailed investigative work and evidence gathering.
- Ensure compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Maintain a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
- Interpreted spoken and written languages other than English and vice versa including through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Prepare and mail invoices to customers, processed payments, and documented account updates.
- Handle sensitive information with discretion while maintaining confidentiality when working with client records and personal data.
- Facilitate client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Manage correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Keep strong organizational and time management skills while managing multiple projects.
Paralegal Supervisor
MC Law Group LLC.
04.2019 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated pertinent information to clients via phone, email, and mail.
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Managed a high volume of cases simultaneously while maintaining attention to detail and meeting deadlines.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Strengthened case presentations with detailed investigative work and evidence gathering.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
- Interpreted spoken and written languages other than English and vice versa including through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Processed invoices and payments in line with company policies and procedures.
- Handled sensitive information with discretion while maintaining confidentiality when working with client records and personal data.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Payroll/Billing Specialist
365 Health Services, LLC
04.2018 - 10.2018
- Entering data of new clients to database.
- Verifying, organizing, and imputing time sheets at departmental standards.
- Organizing and maintaining daily spreadsheets of incomplete and past due time sheets.
- Contacting employees to advise on time sheets to be State compliance and/or advising of any discrepancies.
- Calculating pay and making appropriate deductions
- Generating billing information from system and send to appropriate party.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Providing management with needed payroll reports.
- Auditing payroll data before processing weekly payroll.
- Comply with all federal, state, and local laws and regulations regarding payroll function using appropriate accounting standards.
Bilingual Customer Service Representative
Knipper & CO. Marketing and Pharmaceutical
11.2015 - 01.2018
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Resolve customer complaints via phone, fax, or email.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Assist with placement of orders, replacements, exchanges, or cancellations.
- Answer questions related to business rules, shipments, tracking, qualification, company information, etc.
- Suggest solutions when eligibility is not met.
- Inform customers of other programs and promotions.
- Close out or open call records and accounts.
- Compile notes on overall customer satisfaction.
- Read from scripts and Frequently ask questions.
- Responsible for handling most difficult escalations.
- Schedule delivery of products.
- Transcribe prescriptions.
Education
Associate of Arts - Business Administration And Management
Strayer University
Philadelphia, PA01-2023
High School diploma -
Delaware Valley High School
Philadelphia, PA2012
Skills
- NJ and PA Notary Public
- Active and Effective Listening Skills
- Communication Skills
- Problem-solving skills
- Analytical Thinking
- Time management skills
- Customer Service Skills
- Tact and Patience
- Resilience, Flexibility And Agility
- Good Assessment
- Motivation And Self-Awareness
- Exceptional organizational and interpersonal skills
- Strong ability to work in a team environment
- Great attention to detail and carefulness
- Profound ability to multi-task in a fast-paced environment
- Proficient in MS Office: MS Word, Excel, Powerpoint, etc
Timeline
Legal Assistant
Gabrielle Minnite Law Firm
11.2023 - Current
Paralegal Supervisor
MC Law Group LLC.
04.2019 - 10.2023
Payroll/Billing Specialist
365 Health Services, LLC
04.2018 - 10.2018
Bilingual Customer Service Representative
Knipper & CO. Marketing and Pharmaceutical
11.2015 - 01.2018
Associate of Arts - Business Administration And Management
Strayer University
High School diploma -
Delaware Valley High School
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