Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nohemi Alvarez

Reserve,LA

Summary

Professional Continuous Improvement Manager offering 2 years of experience managing improvement process programs. Successful in identifying problems to develop targeted solutions and implement employee training using lean principles. Focused on developing value stream mapping to analyze production and improve workflow processes. Expert in identifying risks and developing solutions that reduce chances of potential issues.

Overview

25
25
years of professional experience

Work History

Continuous Improvement Coordinator

Zurvita
Houston, TX
04.2022 - Current
  • Download internal reports and clean data daily using Excel to create visual and numeric reports for Sales
  • Marketing, and Shipping Departments Aid in process improvement projects and periodically report effectiveness of sales operations to better compete and determine areas of improvement Successfully manage data timelines, resources, and deliverables and present regularly to upper management Responsible for assisting with tracking and trending data related to operations
  • Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements
  • Prepared reports and technical documentation of day-to-day for Sales Department
  • Managed Escalated Emails
  • Managed quality assurance initiatives

Senior Sales Representative

Zurvita
Houston, TX
03.2015 - 04.2022
  • Resolved on average over 70 domestic and international customer complaints daily via online ticketing system, emails, and phone calls in both English and Spanish o Followed up with customers to resolve issues, questions, and concerns Consistently was top representative and achieved 99% customer satisfaction rating based on tone, follow- up and record keeping (out of 15+ reps) Consistently promoted customer retention and follow-up with consultants and customers and developed processes for customer retention and de-escalation that is regularly used to train new consultants Aid associates in department through training and coaching with regular follow-up
  • Continually navigated issues and solved complex strategy problems affecting sales growth and business direction
  • Increased customer satisfaction ratings by successfully resolving challenges
  • Identified customer needs by asking appropriate, open-ended questions
  • Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management

Senior Sales Associate / Latin-America Team Leader

World’s Gold and Diamonds
Houston, TX
01.2007 - 03.2015
  • Led and help develop Spanish market department which contributed to revenue of $1 million in jewelry sales few months into development of department Attended and led jewelry show exhibitions around United States and Latin America to network and connect with customers o Did product demos, provided quotes for products shown in exhibits, and signed up major wholesale clients Prepared reports of prospective customers and actively reached out as sales lead to gain established and trusted presence in Latin American market
  • Trained and developed new sales team associates in products, selling techniques, and company procedures
  • Engaged with customers to effectively build rapport and lasting relationships
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Engaged with customers to build rapport and loyalty

Secretary

Oro King
Los Angeles, CA
03.1998 - 08.2006
  • Sold jewelry and watches to business, industrial and retail establishments Traveled throughout assigned territory to call on regular and prospective customers to solicit orders Quoted prices and credit terms and prepared sales contracts for orders obtained Prepared reports of business transactions and kept expense accounts
  • Answered multi-line phone system and enthusiastically greeted callers
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Entered data into system and updated customer contacts with information to keep records current

Education

B.A. - Public Relations

Universidad Autonoma Del Pacifico
Mexico
08.1990

Skills

  • SKILLS & INTERESTS
  • Skills:
  • Beginner to Intermediate Excel skills: (Sorting & Filtering); Strategic planning; Strategic partnerships;
  • Retail partnerships; Sales & Contract negotiations; Invoicing; Complaint resolution; Outbound/inbound calling

Timeline

Continuous Improvement Coordinator

Zurvita
04.2022 - Current

Senior Sales Representative

Zurvita
03.2015 - 04.2022

Senior Sales Associate / Latin-America Team Leader

World’s Gold and Diamonds
01.2007 - 03.2015

Secretary

Oro King
03.1998 - 08.2006

B.A. - Public Relations

Universidad Autonoma Del Pacifico

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Nohemi Alvarez