Summary
Overview
Work History
Education
Skills
Timeline
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Nohemi Aranda

Houston

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

7
7
years of professional experience

Work History

BDC Coordinator

Momentum Volkswagen
09.2024 - Current
  • Responded to high-volume of incoming calls to schedule service appointments, answer questions, and provide information on vehicle maintenance and repair needs.
  • Utilized Microsoft Excel to track customer information and vehicle service data.
  • Logged customer interactions, transactions, and follow-ups in internal systems.
  • Processed invoices, managed payments, and tracked billing data.
  • Guided customers through the loaner vehicle process, explaining terms and requirements.

Receptionist Assistant

Quan Law Group
01.2024 - 09.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Front of The House Hostess

King Ranch, Texas Kitchen
02.2021 - 12.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties without fail.

Restaurant Hostess

Cantina Laredo
01.2019 - 02.2021
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Took reservations and to-go orders by phone, answered customer questions.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Education

Alief Elsik High School
Houston, TX
06-2017

Skills

  • Customer service and support
  • Data entry
  • MS office
  • Schedule coordination
  • Document management
  • Inbound phone calls
  • Bilingual
  • CRM software expertise
  • Multitasking and organization

Timeline

BDC Coordinator

Momentum Volkswagen
09.2024 - Current

Receptionist Assistant

Quan Law Group
01.2024 - 09.2024

Front of The House Hostess

King Ranch, Texas Kitchen
02.2021 - 12.2023

Restaurant Hostess

Cantina Laredo
01.2019 - 02.2021

Alief Elsik High School

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