Nohemi Chavez
Aurora,CO
Summary
Dynamic and dedicated professional with extensive experience in customer service and data entry at SOSI International. Proven ability to enhance team collaboration and improve operational efficiency. Bilingual in English and Spanish, skilled in active listening and decision-making, ensuring exceptional service and positive experiences for clients and colleagues alike.
Overview
11
11
years of professional experience
Work History
Dispatcher Coordinator
SOSI International
12.2022 - 03.2025
- Communicated with drivers and personnel to coordinate timely delivery of people.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Receptionist
RMPersonel
08.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Dental Receptionist
Children"s Dental Health Center
10.2013 - 09.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Education
GED -
El Paso Community College
El Paso, TXGraduate Certificate - Dental Assistant
Pima Medical Institute
Westminster, CO03.2007
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Verbal and written communication bilingual in Spanish
- Teamwork and collaboration
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Coordinator
SOSI International
12.2022 - 03.2025
Receptionist
RMPersonel
08.2022 - 12.2022
Dental Receptionist
Children"s Dental Health Center
10.2013 - 09.2018
Graduate Certificate - Dental Assistant
Pima Medical Institute
GED -
El Paso Community College
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