Nohemi Mayo
Irvine,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Resident Services Manager
UDR
09.2019 - Current
- Oversaw daily operations of our Resident Services Department, which entailed 6 employees, ensuring smooth functioning at all times.
- Evaluated my 6 employees performances and provided constructive feedback, resulting in improved job satisfaction and increased retention rates.
- Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
- Conducted regular property inspections at my 3 properties to identify areas needing attention or improvement.
- Enhanced living experience for residents by establishing strong relationships with local businesses and community groups.
- Collaborated with property management team to address issues promptly, keeping residents satisfied with their living conditions.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
- Streamlined communication channels between residents, management, and staff to ensure timely responses to inquiries and concerns.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Created detailed reports on resident feedback, allowing for targeted improvements in service delivery.
Administrative Assistant
Merchants Building Maintenance
01.2016 - 09.2019
- Maintaining Employee documents up to date
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
Education
Some College (No Degree) - Criminal Justice
Irvine Valley College, Irvine Center Dr
Irvine, CAHigh School Diploma -
Valley High School
Greenville, Santa Ana, CA06.2011
Skills
- Microsoft Office
- Leasing and sales
- Data Entry
- Office Staffing
- Payment Collection
- Administrative Leadership
- Complaints Investigation
- Asset Management
- Critical Thinking
- Clear Communication
- Customer service-focused
- Decision-Making
- Creative and Adaptable
Languages
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Resident Services Manager
UDR
09.2019 - Current
Administrative Assistant
Merchants Building Maintenance
01.2016 - 09.2019
Some College (No Degree) - Criminal Justice
Irvine Valley College, Irvine Center Dr
High School Diploma -
Valley High School
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