Nohemi Rodriguez
Amarillo,TX
Summary
Adept at enhancing patient satisfaction and streamlining front office operations, my tenure at Therapy 2000 showcased my ability to maintain confidentiality and manage electronic records efficiently. With a blend of professionalism and empathy, I significantly improved service delivery, leveraging skills in appointment scheduling and fostering a compassionate environment.
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
14
14
years of professional experience
Work History
Patient Service Specialist
Therapy 2000
08.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed approximately 50+ incoming calls, emails and faxes per day from customers.'
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Patient Coordinator
H2 Health
07.2018 - 07.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Funeral Director's Assistant
Cox Funeral Home
10.2016 - 10.2017
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Carried flowers to hearses or limousines for transportation to places of interment.
CNA
BSA Hospice/homehealth
07.2011 - 03.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Bachelor of Arts - Criminal Justice
West Texas A&M University
Canyon, TX05-2023
Associate of Arts - Criminal Justice
Amarillo College
Amarillo, TX12-2020
High School Diploma -
Palo Duro High School
Amarillo, TX05-2009
Skills
- Appointment scheduling
- Electronic records management
- Professionalism and ethics
- Healthcare industry
- Maintaining confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Therapy 2000
08.2022 - Current
Patient Coordinator
H2 Health
07.2018 - 07.2022
Funeral Director's Assistant
Cox Funeral Home
10.2016 - 10.2017
CNA
BSA Hospice/homehealth
07.2011 - 03.2016
Bachelor of Arts - Criminal Justice
West Texas A&M University
Associate of Arts - Criminal Justice
Amarillo College
High School Diploma -
Palo Duro High School
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