Nohemi Romero
Concord,CA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Security Dispatcher
Securitas Security Services USA
Walnut Creek, CA
08.2017 - 03.2024
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Developed contingency plans for various emergency scenarios to ensure efficient responses under high-pressure situations when every second counts.
- Monitored and analyzed security trends, providing recommendations for improvements in operations or procedures to maintain a safe environment for clients.
- Utilized mapping tools and GPS technology to enhance officer response times by ensuring accurate location information during dispatches.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Responded to over 50 calls per day to execute service or requests for emergency and routine assistance.
Security Supervisor
Securitas Security Services USA
Walnut Creek, CA
08.2017 - 03.2024
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Public Safety Office Staff
Securitas Security Services USA
Walnut Creek, CA
08.2017 - 03.2024
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
High School Diploma -
Deer Valley High School
Antioch, CA06.2013
Skills
Incident Reports
undefinedTimeline
Security Dispatcher
Securitas Security Services USA
08.2017 - 03.2024
Security Supervisor
Securitas Security Services USA
08.2017 - 03.2024
Public Safety Office Staff
Securitas Security Services USA
08.2017 - 03.2024
High School Diploma -
Deer Valley High School
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