Nohemy Vasquez
Summary
Results-driven agent providing customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
Work History
Commercial Insurance Agent
Metro Boston Insurance Agency
12.2022 - Current
- Reviewed, shopped and processed renewals.
- Collected premiums on or before effective date of coverage.
- Writing (and rewriting) new quotes such as General Liability, Workers Compensation, Commercial Auto, and a few Commercial Properties for small businesses.
- Scanning and contacting clients, accountants and auditors for yearly audits. Mainly Workers Compensation audits and some General Liability.
- Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
- Provided advice, answered queries and escalated complaints to management.
- Worked well in a team setting, providing support and guidance.
- Issuing commercial plate renewals and new plates using CVR, create RTAs in single point.
- Use SOAR for Workers Compensation.
- Daily use of Gmail
- Daily use of QQ Vertafore system.
Barista
Powerhouse Juice and Café
03.2021 - Current
- Barista.
- Prepared smoothies.
- Closed cash register at end of day.
- Processed cash and credit payments rapidly and accurately using POS.
- Maintained blenders, coffee brewers and working area clean.
- Helped management keep adequate supply on hand by notifying of shortages.
- Recorded and stocked small inventory daily.
Front Desk Receptionist/Front Office Assistant
Metro Boston Insurance Agency
07.2021 - 12.2022
- Answered incoming calls, and sent them to the appropriate department (homeowners, commercial, or personal). Also did the same when clients in person went to the office.
- Scanned documents such as bills, cancellations, endorsements, etc.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Called insurance carriers for reinstatements, billing and information not accessible at the agency.
- Answered client questions regarding billing and endorsements as well as taking payments.
- Faxed documents to carriers
- Worked with Gmail.
- Used QQ Vertafore system
Customer Service - Food preparer
Vinny's Ristorante
04.2017 - 12.2020
- Customer Service
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Processed cash payments rapidly and accurately.
- Developed knowledge about products and sales items to answer shopper's questions.
- Stocked and maintained cleanliness of stations.
Intern
Ernst & Young
07.2020 - 08.2020
- Virtual Experience
- Learned about financial service lines in the company.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Engaged with, and shadowed team members via Microsoft Teams.
Customer Service - Barista
Mystic Coffee Roaster
12.2018 - 06.2020
- Customer Service
- Used POS system to accurately enter orders and process payments.
- Worked in a team.
- Prepared hot and cold drinks.
- Maintained the working area clean and ready.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
No Degree - Accounting
Fisher College
Boston, MASkills
- Familiar with Excel, Microsoft, PowerPoint, Google Docs
- Bilingual, fluent in Spanish (writing and speaking)
- Insurance Coverage Verification
- Data Entry
- Call Center Customer Service
- Quotes and sales
- CRM Software
- Customer Account Review
- Attention to Detail
- Customer Billing
Languages
Spanish
Native or Bilingual
Timeline
Commercial Insurance Agent
Metro Boston Insurance Agency
12.2022 - Current
Front Desk Receptionist/Front Office Assistant
Metro Boston Insurance Agency
07.2021 - 12.2022
Barista
Powerhouse Juice and Café
03.2021 - Current
Intern
Ernst & Young
07.2020 - 08.2020
Customer Service - Barista
Mystic Coffee Roaster
12.2018 - 06.2020
Customer Service - Food preparer
Vinny's Ristorante
04.2017 - 12.2020
No Degree - Accounting
Fisher College
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