Nohma Ariana Ajami
Miramar Beach,FL
Summary
Experienced administrative professional with a strong background in office management, scheduling, and communication. Efficiently handles multiple tasks, ensuring smooth operations and supporting executive teams. Thrives on team collaboration and adapts to changing needs to consistently achieve organizational goals. Renowned for reliability and fostering a positive work environment. Office support specialist with extensive experience in administrative functions and office management. Excellent organizational abilities and a collaborative mindset ensure seamless team operations and goal achievement. Community management professional with a track record of improving community relations and operational efficiency. Strong team collaboration skills and adaptability to changing needs consistently deliver results. Key skills include conflict resolution, budget management, and effective communication. Robust experience in overseeing residential and commercial associations. Skilled in conflict resolution, financial management, and property maintenance. Places a strong focus on team collaboration and achieving results, while adapting flexibly to changing needs. Known for effective communication, strategic planning, and fostering positive community relationships.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Firstservice Residential
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Common Area Cleaner
Firstservice Residential
01.2024 - 09.2024
- Maintained cleanliness and orderliness by routinely sweeping and mopping floors.
- Improved workspace hygiene by disinfecting high-touch surfaces regularly.
- Cleaned windows and glass surfaces for a polished and professional appearance.
- Enhanced air quality by dusting vents and vacuuming carpets.
- Organized cleaning supplies for easy access and efficient restocking.
- Sanitized restrooms to promote health and safety standards.
- Performed deep cleaning tasks to rejuvenate worn areas and extend lifespan of fixtures.
- Reduced allergen presence with regular dusting and vacuuming routines.
- Coordinated with team to complete cleaning tasks efficiently and on schedule.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Bartender/Server
SANDESTIN GOLF AND BEACH RESORT
07.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
English Teacher
HELEN DORON ENGLISH
01.2018 - 12.2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Salesperson - Assistant Manager
SOLOMON'S
01.2016 - 12.2017
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Expanded customer base through targeted prospecting and networking efforts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Spanish - English Translator
MARCANO & CIA C. A
01.2016 - 12.2016
- Increased accuracy of translated content by conducting thorough proofreading and editing tasks prior to delivery.
- Boosted company efficiency by offering timely and accurate translations of legal contracts and agreements.
- Enabled smooth functioning of international conferences by providing simultaneous interpretation services for attendees.
- Updated personal knowledge on industry trends, tools, and techniques to continually improve translation quality over time.
- Improved customer service quality by providing real-time interpretation during meetings and conference calls.
- Contributed to team success by mentoring junior translators on industry best practices and effective workflow strategies.
Server/Bartender
CHINA PALACE RESTAURANT
01.2016 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
English Professor and Spanish-English Translator
Educational Private Teacher Services SEDUPRIDCA C. A.
10.2013 - 06.2015
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Designed and developed instructional activities using data from student learning style assessments.
- Led committee creating school-wide assessments and producing exams used throughout English department.
- Conducted intensive summer courses in analysis of English texts.
- Participated in professional development opportunities to remain current on best practices in the field of English literature and pedagogy.
English Teacher
Language Training Center CICI NON-PLUS
10.2009 - 10.2010
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
English Teacher
Fermín Toro High School
03.2009 - 06.2009
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Designed and implemented assessments to measure student progress in English language learning.
- Created and implemented activities to foster critical thinking skills of students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
Stores Sales Associate
ZARA
08.2007 - 01.2009
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
- Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
- Processed transactions quickly and accurately, ensuring a smooth checkout process for customers.
- Demonstrated flexibility by working extended hours over holidays or during promotional events.
- Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.
- Utilized upselling techniques to increase average transaction value while still meeting individual customer needs.
- Built strong relationships with customers through personalized assistance and follow-up communication.
Authorized Agent Customer
MOVISTAR
02.2007 - 07.2007
- Facilitated communication between clients and service providers to ensure seamless transactions.
- Managed client inquiries to support account management.
- Enhanced client experience with personalized service strategies.
- Improved process efficiency, implementing new service protocols.
- Collaborated with team members to optimize workflow and productivity.
- Managed multiple client accounts to ensure timely service delivery.
- Implemented new communication tools to enhance client interactions.
Energy Drinks Sales Associate
PARMALAT
08.2005 - 09.2005
- Assisted customers with product selection to enhance shopping experience.
- Improved sales performance by developing strong customer relationships.
- Achieved sales targets by understanding customer needs and preferences.
- Maintained organized merchandise displays to attract customer interest.
- Enhanced customer loyalty, providing personalized service.
- Assisted in inventory management for seamless sales operations.
Education
Italian - Bilingual Education
Dante Alighieri
Venezuela12-2023
English Teaching - Bilingual Education
UPEL
Venezuela07-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Administrative support
- Computer proficiency
- Customer relations
- Professional communication
- Verbal communication
- Relationship building
- Internet research
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Full Professional
Arabic
Limited Working
Timeline
Administrative Assistant
Firstservice Residential
09.2024 - Current
Common Area Cleaner
Firstservice Residential
01.2024 - 09.2024
Bartender/Server
SANDESTIN GOLF AND BEACH RESORT
07.2023 - 09.2024
English Teacher
HELEN DORON ENGLISH
01.2018 - 12.2023
Salesperson - Assistant Manager
SOLOMON'S
01.2016 - 12.2017
Spanish - English Translator
MARCANO & CIA C. A
01.2016 - 12.2016
Server/Bartender
CHINA PALACE RESTAURANT
01.2016 - 12.2016
English Professor and Spanish-English Translator
Educational Private Teacher Services SEDUPRIDCA C. A.
10.2013 - 06.2015
English Teacher
Language Training Center CICI NON-PLUS
10.2009 - 10.2010
English Teacher
Fermín Toro High School
03.2009 - 06.2009
Stores Sales Associate
ZARA
08.2007 - 01.2009
Authorized Agent Customer
MOVISTAR
02.2007 - 07.2007
Energy Drinks Sales Associate
PARMALAT
08.2005 - 09.2005
Italian - Bilingual Education
Dante Alighieri
English Teaching - Bilingual Education
UPEL
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