JESUS TREVIÑO
Beaumont,TX
Summary
Dynamic and results-driven professional with extensive experience in hospitality and customer service, currently serving as a Front Desk Supervisor at Fairfield Inn. Recognized for strong leadership and conflict-resolution skills, consistently ensuring exceptional guest satisfaction. Highly skilled in staff supervision, scheduling, and operational management, with a proven ability to streamline processes and enhance service quality. Adept at building positive relationships and fostering teamwork to drive organizational efficiency and excellence.
Overview
13
13
years of professional experience
Work History
Front Desk Supervisor
Fairfield Inn
Beaumont, USA
05.2023 - Current
- Supervise employees to ensure proper hospitality training.
- Assist guests with check-in/check-out and provide area information.
- Ensure guest satisfaction and resolve inquiries promptly.
Manager
McDonald's
San Antonio, USA
05.2020 - 05.2023
- Managed two locations during COVID-19 and after relocating.
- Oversaw scheduling, till count, and inventory management.
- Provided team leadership and maintained high service standards.
Customer Service Representative
MMC Group LLC ET AL
, USA
01.2019 - 07.2019
- Handled customer inquiries in the TXTag department via phone.
- Assisted with payment processing, toll tag orders, and account inquiries.
Sales Associate
Sprint
Beaumont, USA
03.2015 - 02.2018
- Assisted customers with phone-related issues and recommended solutions.
- Promoted and sold new devices and service plans.
Retail Sales Associate
T-Mobile
Port Arthur, USA
09.2013 - 07.2014
- Welcomed customers and assisted with phone-related issues.
- Sold phones and related products while maintaining store cleanliness.
- Handled various customer service tasks and ensured positive experiences.
Cashier / Food Prep
Roman Delight
Beaumont, USA
09.2012 - 07.2013
- Prepared food and operated cash register.
- Provided quality customer service and support.
Office Assistant
Express Employment Professionals
Beaumont, USA
06.2012 - 07.2012
- Greeted the public and supported office administrative tasks.
- Demonstrated strong oral and written communication skills.
Education
High School Diploma -
Frank's Educational School
Beaumont, TX01-2015
Skills
- Hospitality training
- Guest relations
- Front desk operations
- Service excellence
- Scheduling management
- Customer relationship management
- Conflict resolution
- Team leadership
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Training and mentoring
- Issue resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Supervisor
Fairfield Inn
05.2023 - Current
Manager
McDonald's
05.2020 - 05.2023
Customer Service Representative
MMC Group LLC ET AL
01.2019 - 07.2019
Sales Associate
Sprint
03.2015 - 02.2018
Retail Sales Associate
T-Mobile
09.2013 - 07.2014
Cashier / Food Prep
Roman Delight
09.2012 - 07.2013
Office Assistant
Express Employment Professionals
06.2012 - 07.2012
High School Diploma -
Frank's Educational School
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