Innovative Lead User Experience Designer known for productivity and efficiency in task completion. Excel in user research, interface design, and usability testing, ensuring seamless user experiences across platforms. Strong in communication, teamwork, and problem-solving skills, adept at navigating complex projects and driving user-centered design solutions to completion. Innovative lead user experience designer with a knack for creating intuitive and engaging user interfaces. Boasts considerable experience in leading design projects from conception to completion, utilizing both creative and analytical skills. Possesses strong background in user-centered design principles across multiple platforms - mobile, web, and desktop applications. Successfully improved user satisfaction and business metrics in previous roles through exceptional problem-solving abilities and collaboration with cross-functional teams.
Hi, I’m
Nojan Mahjour
Los Angeles,CA
Summary
Overview
19
years of professional experience
Work History
Kaiser PermanenteLos Angeles, California
Senior Lead User Experience Designer
11.2021 - 01.2025
Job overview
- Guided design strategies for 'Help Me Navigate to Care' on kp.org, enhancing user experiences and boosting desktop conversions by 110%.
- Revamped search features for doctors and locations to boost usability.
- Maintained cohesive design elements supporting brand identity on various online channels.
- Ensured adherence to ADA guidelines by working closely with compliance teams.
- Initiated and delivered improvements for the KP mobile app's message center, boosting user adaptation by 95%.
- Enhanced design aesthetic of plan cards to modern standards.
- Enhanced filtering logic to improve users' plan search efficiency.
- Optimized design hierarchy and usability of the landing page, contributing to a 96% uplift in conversion rates for health plan seekers.
- Optimized user input process through redesigned prerequisite questionnaire.
- Redesigned the compare plans module to achieve a 110% surge in user engagement.
7-ElevenLos Angeles, California
Senior Lead User Experience Designer II
09.2020 - 10.2021
Job overview
- Managed design and research initiatives for 7-Eleven and 7NOW mobile apps, achieving an 80% surge in user engagement within two months.
- Enhanced user experience based on comprehensive research findings.
- Leveraged data insights for design improvements, achieving a 112% boost in customer conversion rates.
- Collaborated with design systems teams to ensure adherence to brand guidelines and maintain consistency across digital platforms.
- Created pivotal screens and user pathways for the major 4.x app update, resulting in a notable improvement in download rates.
- Partnered with leadership and stakeholders to align design strategies with organizational vision.
- Elevated shopping experience by introducing mobile checkout capabilities and optimizing services like pickup for a noticeable increase in company earnings.
- Optimized payment option integration, reward visibility, and help article accessibility for improved performance.
Capital OneLos Angeles, California
Senior Lead User Experience Designer
12.2019 - 08.2020
Job overview
- Directed the development of an innovative banking digital wallet in partnership with top financial institutions.
- Spearheaded creation of a market-leading digital wallet to compete with Apple Pay, PayPal, and Google Pay.
- Formulated strategies to gather valuable insights from users during pre-design phase.
- Facilitated user testing sessions to uncover pain points and suggest enhancements.
- Worked with cross-functional teams to ensure optimal user practices.
- Redesigned critical banking screens in Capital One app to optimize usability and drive customer engagement.
- Drove a 93% rise in customer signups for new credit cards through the mobile app.
City National BankLos Angeles, California
Vice President of User Experience
07.2012 - 12.2019
Job overview
- Pioneered UX role in company's history.
- Designed and expanded organizational style guide to ensure branding consistency.
- Promoted to VP within a span of just over two years.
- Directed all UX projects for consumer and colleague-focused products, supervising a team of over 12 designers to deliver seamless digital interactions.
- Synchronized with development teams on UX requirements across multiple digital banking products.
- Facilitated hands-on leadership for the UX team to boost design quality.
- Collaborated with stakeholders, top management, and compliance teams to ensure alignment on UX projects.
- Created and maintained the company's Digital Design System for consistent design components.
- Played integral role in developing company's first fully native mobile app, achieving significant user engagement quickly.
- Recognized with consecutive Colleague of the Year awards from top management for exceptional leadership and consistent delivery.
ViSalusLos Angeles, California
Lead UI/UX Designer / Director of Digital Marketing
01.2008 - 01.2012
Job overview
- Detail available upon request
Media Box StudioBeverly Hills, California
Lead UI/UX Architect / Web Marketing Manager
01.2006 - 01.2008
Job overview
- Detail available upon request
Education
The Art Institute of CaliforniaLos Angeles
Associates of Science from Web Design & Interactive Media
01.2009
University Overview
Skills
- Human-centered design
- Visual design expertise
- Mobile app design
- Software UI development
- Managing product lifecycle
- User-centered content framework
- User experience testing
- Cross-departmental collaboration
- Agile methodology
- Lean UX
- Wireframing
- Prototyping
- User interface design
- User research
- User testing
- Journey mapping
- Interaction design
- Information architecture
- Accessibility standards
- Design systems
- Data analysis
- Visual design
- Stakeholder engagement
- Customer journey mapping
- Problem solving
- Team leadership
- Product usability assessment
- Creative and innovative
- Proficient in version control systems
- Strong verbal communication
- Improving site efficiency
Languages
Languages
- English, Fluent
- Farsi, Fluent
Timeline
Senior Lead User Experience Designer
Kaiser Permanente
11.2021 - 01.2025
Senior Lead User Experience Designer II
7-Eleven
09.2020 - 10.2021
Senior Lead User Experience Designer
Capital One
12.2019 - 08.2020
Vice President of User Experience
City National Bank
07.2012 - 12.2019
Lead UI/UX Designer / Director of Digital Marketing
ViSalus
01.2008 - 01.2012
Lead UI/UX Architect / Web Marketing Manager
Media Box Studio
01.2006 - 01.2008
The Art Institute of California
Associates of Science from Web Design & Interactive Media
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