Nokukhanya Sisa Sibanda
Victoria Falls,Zimbabwe
Summary
To deliver exceptional service ensuring customer satisfaction while learning and adapting to the ever-changing environment, keeping in mind good practices such as sustainability and social responsibility. Innovatively developing the industry and connecting with peers and stakeholders and developing interpersonal skills, team work effort and good moral standards.
Overview
4
4
years of professional experience
Work History
Reservationist
Africa Travel Tours
Victoria Falls, Zimbabwe
10.2024 - Current
- Some of my duties included but were not limited to: Emailing, Booking accommodation, restaurants and activities
Receptionist/Cashier
A Zambezi River Lodge
Victoria Falls, Zimbabwe
11.2022 - 09.2024
- As a receptionist I am the first point of contact for guests and clients coming to the hotel and create a good image for the organisation
- Some of my duties include but not limited to: Facilitating check in and check out, Collecting payment, Relieving the night auditor, Escalating guest complaints, Assisting guests where ever possible for example rescheduling activity, confirming pick up times and many more, Managing, handling and responding to incoming calls, Capturing guest information into the system, Answering guest quires, Resolving guest issues
- Reason for Leaving: Got an opportunity to work as a reservationist
Duty Manager (JNR)
POD Boutique Hotel
Camps Bay, South Africa
04.2021 - 04.2022
- My key responsibility was ensuring that the day-to-day operations of the hotel ran smoothly, that included front of house or back of house and sometimes both
- Some of my duties included but were not limited to: Assisting in reservations, Responding to emails, Collecting payments, Guest room orientation, All aspects of check-in and check-out process, Room checks and maintaining hotel cleanliness, Answering guest inquiries, Issuing and control of stock, Month-end reconciling of accounts, Managing of petty cash daily, Managing, handling, and responding to incoming calls, Capturing guest information into the system, Resolving guest issues
- Reason for Leaving: The company was unable to assist me with securing a work permit
Education
Diploma - Tourism Management
Nelson Mandela University
Gqebehra, South Africa03.2022
A `Level -
Founders High
Bulawayo, Zimbabwe01.2016
O `Level -
Founders High
Bulawayo, Zimbabwe01.2014
Skills
- Emailing
- Customer service
- Attention to detail
- Communication
- Microsoft word
- Microsoft excel
- Telephone etiquette
- Adaptability
- Administration and computer literacy
- Organisational
- Team work
- Data entry
- Upselling strategies
- Professionalism and courtesy
- Reservation software
- Patience and tolerance
- Accuracy and precision
- Customer reservations
- Telephone reservations
- Telephone reception
- Phone etiquette
References
- Stephen Smith, Deputy General Manager, POD Boutique Hotel, Camps Bay, +27 214388550, Deputy@pod.co.za
- Sydney Ncube, Human Resource Manager, Azambezi River Lodge, +263 777 600 098, Sydney.Ncube@rtg.co.zw
- Anna Ngenda, Travel Consultant, Africa Travel Tours, +263 772 617 878, Reservations@africatravelvicfalls.com
Hobbies and Interests
- Crocheting
- Yoga
- Listening to music
Languages
- Ndebele
- English
- Shona
Personal Information
- Date of Birth: 10/19/97
- Gender: Female
Co Curricular Involvement
Beyond the Classroom (BtC) Leadership Programme, 03/01/20, 02/01/21, I was a member of the Beyond the Classroom (BtC), which is a voluntary leadership programme at Nelson Mandela University. The programme explores and addresses the importance of diversity in daily interactions, promotes teamwork, enhances skills in conflict resolution and communication, encourages intellectual and personal growth and exploration thus shaping one to be a better leader.
Languages
Ndebele
First Language
English
Proficient (C2)
C2
Timeline
Reservationist
Africa Travel Tours
10.2024 - Current
Receptionist/Cashier
A Zambezi River Lodge
11.2022 - 09.2024
Duty Manager (JNR)
POD Boutique Hotel
04.2021 - 04.2022
Diploma - Tourism Management
Nelson Mandela University
A `Level -
Founders High
O `Level -
Founders High