Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

NOKUTENDA PROVIDENCE MAJOGO

Trumbull,CT

Summary

Dedicated and results-driven customer service professional with 1 year of experience in providing exceptional support and satisfaction to diverse clientele. Proven track record of delivering high-quality service through effective communication, problem-solving, and relationship-building skills. Possesses a strong ability to empathize with customers, understand their needs, and exceed expectations while maintaining a positive and professional demeanor. Adept at multitasking in fast-paced environments, managing high call volumes, and resolving complex issues efficiently. Seeking to leverage my expertise in customer service to contribute to the success of your company by delivering outstanding service and enhancing customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Aupair

AUPAIR in America
06.2024 - Current
  • Prepared healthy foods and beverages for the children based on optimal dietary guidelines and individual restrictions.
  • Taught the children to organize toys, wash hands, and share by leading by example.
  • Developed bilingual abilities in english through immersive conversation and activities.
  • Prepared and accompanied the children on outings and vacations, supervising playtime and other activities for safety purposes.
  • Communicated with the children at age-appropriate levels to encourage understanding and foster relationships.
  • Assisted with housework such as laundry and cooking.

Waitress

Darnbrook Restaurant
10.2023 - 12.2023
  • Delivering friendly, attentive, and personalized service to ensure a positive dining experience for all guests.
  • Warmly welcoming customers as they enter the restaurant, promptly seating them, and providing menus and any necessary assistance.
  • Knowledgeably describing menu items, making recommendations, and accurately taking and inputting customer orders into the point-of-sale (POS) system.
  • Proactively anticipating and fulfilling guest needs, such as refilling drinks, providing additional condiments, or accommodating special requests.
  • Double-checking orders for accuracy before delivering them to the kitchen and verifying that all items are prepared according to the customer's specifications.
  • Processing payments accurately and efficiently, including cash, credit cards, and electronic transactions, and providing guests with receipts and change as needed.
  • Addressing any guest concerns or complaints promptly and professionally, taking ownership of problems, and finding appropriate solutions to ensure guest satisfaction.
  • Collaborating effectively with kitchen staff, bartenders, and other team members to ensure smooth operations and timely service.
  • Actively promoting special menu items, promotions, or upselling additional food and beverage offerings to enhance the guest experience and increase sales.

Education

Cabin Crew Training -

Big Sky Academy
Pretoria,SouthAfrica
10.2022

High school or equivalent - Travel and Tourism,Business and Geography

Genesis College
Harare,Zimbabwe
11-2021

Skills

  • Interpersonal Skills
  • Patience
  • Adaptability
  • Conflict Resolution
  • Product Knowledge
  • Teamwork
  • Positive Attitude
  • Conflict Management
  • Cultural Sensitivity

Certification

  • Onboard Passenger Service and Etiquette Training
  • Live Fire Fighting
  • Wet Ditching
  • Dangerous Goods
  • INI SEPT
  • Slide Jump
  • Avmed


Languages

English
Full Professional

Timeline

Aupair

AUPAIR in America
06.2024 - Current

Waitress

Darnbrook Restaurant
10.2023 - 12.2023

Cabin Crew Training -

Big Sky Academy

High school or equivalent - Travel and Tourism,Business and Geography

Genesis College

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NOKUTENDA PROVIDENCE MAJOGO