NOKUTHULA MPALA
Waitress
Bulawayo,BU
Summary
A dedicated waitress, with twelve years of experience, in fast-paced restaurant environment and a proven track record, of increasing sales through upselling and suggestive selling techniques, with a strong knowledge of food and beverage offerings. Skilled in multitasking, team collaboration, and conflict resolution, with a passion for providing top-notch service and building loyal customer relationships
Overview
6
6
years of professional experience
1
1
Certificate
1
1
Hospitality Management Studies
1
1
Customer Service
1
1
Diploma in Office Administration
Work History
BAR SERVER
MARRIOT HOTEL MELROSE ARCH
08.2022 - 06.2024
- Provided an epic experience for our guests at all times
- Maintained a complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
- Maintained a complete knowledge of designated glassware and garnishes for each drink
- Maintained a complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
- Competently and with style opened and served wine and champagne bottles
- Interacted with staff and provide beverage information, promoting drinks and/or upselling premium brands
- Suggest alternative cocktails that aren't visible on the menu
- Ensured that all bar products, equipment and cleaning materials were used in a cost-effective manner
- Inspected cleanliness and condition of assigned station and service areas; rectify any deficiencies
- Ensured that staff orders were correctly entered into the system and monitored tabs for any corrections necessary
- Carried out clear down routines after service and ensured the appearance and condition of all items including glasses and bottles met company standards
- Notified Bar Supervisor of any complaints raised and sought to resolve
- Ensured compliance with the Company alcohol policy and notifies Bar Supervisor when staff were in danger of breaching.
HEAD WAITRESS
HOUGHTON HOTEL
04.2018 - 06.2022
- Knowledgeable of the Food and Beverage aspect of the operation, like menu knowledge and cooking methods applied menu cycles and presentation standards
- Fully knowledgeable of the restaurant routes of service manual that outlines company's standard in regard procedures and policies
- Responsible in ensuring proper usage of the company's equipment by controlling breakage and constantly maintaining the par level in place
- Kept the Restaurant Manager informed on all guest's issues, special requests, suggestions and
- Conversant with the work schedules, and side duties of all service personnel and middle managers
- Regularly approached guests during their meals surveying impressions and comments related to food and service; give special attention to VIP's and demanding guests
- Ensured that all service personnel adhere to Company rules and Regulations regarding uniforms, personal appearance and hygiene through the individual check-in process
- Ensured that all guest requests, inquiries and complaints were responded promptly and all special diets special request were fulfill as per guests requirements
- Trained and supervised staff to minimize breakage, loss and damage of the equipment
- Conducted employee meetings and counseling sessions
- Maintained discipline and ensured that the staff was aware and understood company's rules and regulations
- Conducted regular inspections of restaurant areas to ensure proper organization, cleanliness and maintenance
- Had an active participation on the development of the wait staff by physically showing them how to complete and achieve tasks in set time frames
- Continuously conducted training sessions with the staff covering all aspects of service outlined in the restaurant operation manual
- Set up and supervised a training program for the Restaurant Personnel covering all aspects of service, menu education and etiquette
- Evaluated staff and discuss their strengths and weaknesses with the Restaurant Manager, giving special attention to the new employees
- Responsible for the training program of the restaurant staff, motivating and encouraging them for future promotion.
Education
Tourism and Hospitality Management - undefined
SCHOOL OF HOSPITALITY AND TOURISM
Bulawayo, ZimbabweCertificate - Advanced Walter's Training, Food And Beverage
Alison
Online09.2024
Certificate In Hospitality Management Studies - Food And Beverage
Alison
Online09.2024
Skills
Able to ensure compliancy with the company alcohol policy and notify supervisor if it was breached
Able to minimize breakages, loss and damage to company property
Pleasant and creative personality
Highly adaptable
Personal Information
- Date of Birth: 05/02/1980
- Gender: FEMALE
- Nationality: ZIMBABWEAN
- Marital Status: SINGLE
Extraskills
- Proven experience in a waitress role with demonstrated leadership.
- Excellent communication and customer service skills.
- Ability to handle high-pressure situations with grace
- Knowledge of food safety regulations and health standards
- Strong organizational, multitasking abilities and time management skills
- Pleasant and creative personality
- Willingness to expand their knowledge in hospitality sector
- Enthusiasm, professionalism and continuous development in an ever-growing team
- Ability to provide high-quality services in a professional work environment
- Ability to analyze and interpret documents such as recipes and manuals
- Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages
- Ability to solve practical problems and deal with a variety of variables
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit SharingCertification
Advanced Walter's Training Certificate
Timeline
BAR SERVER
MARRIOT HOTEL MELROSE ARCH
08.2022 - 06.2024
HEAD WAITRESS
HOUGHTON HOTEL
04.2018 - 06.2022
Tourism and Hospitality Management - undefined
SCHOOL OF HOSPITALITY AND TOURISM
Certificate - Advanced Walter's Training, Food And Beverage
Alison
Certificate In Hospitality Management Studies - Food And Beverage
Alison