NOKUTHULA MPALA
Waitress
Bulawayo,BU
Summary
A dedicated waitress, with twelve years of experience, in fast-paced restaurant environment and a proven track record, of increasing sales through upselling and suggestive selling techniques, with a strong knowledge of food and beverage offerings. Skilled in multitasking, team collaboration, and conflict resolution, with a passion for providing top-notch service and building loyal customer relationships
Overview
6
6
years of professional experience
1
1
Certificate
1
1
Hospitality Management Studies
1
1
Customer Service
1
1
Diploma in Office Administration
Work History
BAR SERVER
MARRIOT HOTEL MELROSE ARCH
08.2022 - 06.2024
- Provided an epic experience for our guests at all times
- Maintained a complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
- Maintained a complete knowledge of designated glassware and garnishes for each drink
- Maintained a complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
- Competently and with style opened and served wine and champagne bottles
- Interacted with staff and provide beverage information, promoting drinks and/or upselling premium brands
- Suggest alternative cocktails that aren't visible on the menu
- Ensured that all bar products, equipment and cleaning materials were used in a cost-effective manner
- Inspected cleanliness and condition of assigned station and service areas; rectify any deficiencies
- Ensured that staff orders were correctly entered into the system and monitored tabs for any corrections necessary
- Carried out clear down routines after service and ensured the appearance and condition of all items including glasses and bottles met company standards
- Notified Bar Supervisor of any complaints raised and sought to resolve
- Ensured compliance with the Company alcohol policy and notifies Bar Supervisor when staff were in danger of breaching.
HEAD WAITRESS
HOUGHTON HOTEL
04.2018 - 06.2022
- Knowledgeable of the Food and Beverage aspect of the operation, like menu knowledge and cooking methods applied menu cycles and presentation standards
- Fully knowledgeable of the restaurant routes of service manual that outlines company's standard in regard procedures and policies
- Responsible in ensuring proper usage of the company's equipment by controlling breakage and constantly maintaining the par level in place
- Kept the Restaurant Manager informed on all guest's issues, special requests, suggestions and
- Conversant with the work schedules, and side duties of all service personnel and middle managers
- Regularly approached guests during their meals surveying impressions and comments related to food and service; give special attention to VIP's and demanding guests
- Ensured that all service personnel adhere to Company rules and Regulations regarding uniforms, personal appearance and hygiene through the individual check-in process
- Ensured that all guest requests, inquiries and complaints were responded promptly and all special diets special request were fulfill as per guests requirements
- Trained and supervised staff to minimize breakage, loss and damage of the equipment
- Conducted employee meetings and counseling sessions
- Maintained discipline and ensured that the staff was aware and understood company's rules and regulations
- Conducted regular inspections of restaurant areas to ensure proper organization, cleanliness and maintenance
- Had an active participation on the development of the wait staff by physically showing them how to complete and achieve tasks in set time frames
- Continuously conducted training sessions with the staff covering all aspects of service outlined in the restaurant operation manual
- Set up and supervised a training program for the Restaurant Personnel covering all aspects of service, menu education and etiquette
- Evaluated staff and discuss their strengths and weaknesses with the Restaurant Manager, giving special attention to the new employees
- Responsible for the training program of the restaurant staff, motivating and encouraging them for future promotion.
Education
Tourism and Hospitality Management - undefined
SCHOOL OF HOSPITALITY AND TOURISM
Bulawayo, ZimbabweCertificate - Advanced Walter's Training, Food And Beverage
Alison
Online09.2024
Certificate In Hospitality Management Studies - Food And Beverage
Alison
Online09.2024
Skills
Able to ensure compliancy with the company alcohol policy and notify supervisor if it was breached
Personal Information
- Date of Birth: 05/02/1980
- Gender: FEMALE
- Nationality: ZIMBABWEAN
- Marital Status: SINGLE
Extraskills
- Proven experience in a waitress role with demonstrated leadership.
- Excellent communication and customer service skills.
- Ability to handle high-pressure situations with grace
- Knowledge of food safety regulations and health standards
- Strong organizational, multitasking abilities and time management skills
- Pleasant and creative personality
- Willingness to expand their knowledge in hospitality sector
- Enthusiasm, professionalism and continuous development in an ever-growing team
- Ability to provide high-quality services in a professional work environment
- Ability to analyze and interpret documents such as recipes and manuals
- Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages
- Ability to solve practical problems and deal with a variety of variables
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit SharingCertification
Advanced Walter's Training Certificate
Timeline
BAR SERVER
MARRIOT HOTEL MELROSE ARCH
08.2022 - 06.2024
HEAD WAITRESS
HOUGHTON HOTEL
04.2018 - 06.2022
Tourism and Hospitality Management - undefined
SCHOOL OF HOSPITALITY AND TOURISM
Certificate - Advanced Walter's Training, Food And Beverage
Alison
Certificate In Hospitality Management Studies - Food And Beverage
Alison
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