Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noël Hill

Davenport,IA

Summary

With a proven track record at MercyOne North Iowa, I excel in patient care excellence and effective communication, ensuring high-quality healthcare delivery. My expertise in phlebotomy and emergency response readiness, combined with a compassionate approach, significantly enhances patient satisfaction and safety. A certified clinical medical assistant, I am recognized for my reliability and team-building skills, contributing to a positive and efficient work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant Student

MercyOne North Iowa
10.2024 - 02.2025
  • Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
  • Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
  • Administered injections proficiently while adhering to strict safety protocols.
  • Promoted a positive work environment through effective teamwork and clear communication among staff members.
  • Conducted skillful phlebotomy procedures, resulting in minimal discomfort for patients during blood draws.
  • Provided exceptional service to diverse populations, addressing individual needs with empathy and professionalism.
  • Assisted physicians with thorough patient evaluations, enabling accurate diagnoses and treatment plans.

Patient Care Technician

MercyOne North Iowa
11.2023 - 10.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Contributed to team meetings, offering insights on patient care improvements based on direct observations.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Improved patient satisfaction with attentive communication and responsiveness to needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.

Patient Transporter

Crothall Healthcare Services
05.2023 - 10.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
  • Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
  • Improved patient comfort and safety with meticulous adherence to transport protocols.
  • Enhanced patient and staff satisfaction with friendly and professional demeanor during interactions.

Sales Manager's Assistant

Safe Community Sevices
07.2016 - 03.2020
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

GED -

Central High School
Davenport, IA

Skills

  • Vital signs monitoring
  • Emergency response readiness
  • Sterilization techniques
  • Infection control protocols
  • Phlebotomy proficiency
  • Patient care excellence
  • Lab specimen processing
  • Anatomy and physiology
  • Specimen collection and processing
  • Heartsaver CPR AED
  • Certified clinical medical assistant (CCMA)
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Effective communication
  • Patient confidentiality
  • Team building
  • CPR Certified

Certification

  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).

Timeline

Medical Assistant Student

MercyOne North Iowa
10.2024 - 02.2025

Patient Care Technician

MercyOne North Iowa
11.2023 - 10.2024

Patient Transporter

Crothall Healthcare Services
05.2023 - 10.2023

Sales Manager's Assistant

Safe Community Sevices
07.2016 - 03.2020

GED -

Central High School

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