Nola McNeill
Orlando,FL
Summary
Results-oriented professional with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. A dedicated and adaptable individual with a strong work ethic, high attention to detail, and who's always fully committed to the task at hand.
Overview
8
8
years of professional experience
Work History
Service Professional
Bahama Breeze
08.2019 - Current
- Collaborated with other staff members to provide excellent customer service experiences for all patrons.
- Built relationships with customers by providing knowledgeable and courteous assistance.
- Developed excellent adaptability to handle pressure by gaining experience in all areas of both front-end and back-end operations of the restaurant.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
Assistant Manager (seasonal)
Sunglass Hut - Luxottica
11.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
Shift Manager
I Heart Mac And Cheese
08.2018 - 05.2019
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Managed daily cash intake by counting out registers and tabulating profits.
Catering Server
Caribe Blue
03.2017 - 01.2018
- Collaborated with other staff members on duties assigned for each catered event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Provided excellent customer service throughout the duration of an event.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
Education
No Degree - Biological Sciences
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Timber Creek High School
Orlando, FL05-2018
Skills
- Complaint resolution
- Customer service
- Task Prioritization
- Professionalism
- Multitasking
- Time Management
- Relationship Building
- Supply management
- Money handling
- Staff development
- Employee performance evaluations
Timeline
Assistant Manager (seasonal)
Sunglass Hut - Luxottica
11.2021 - 04.2022
Service Professional
Bahama Breeze
08.2019 - Current
Shift Manager
I Heart Mac And Cheese
08.2018 - 05.2019
Catering Server
Caribe Blue
03.2017 - 01.2018
High School Diploma -
Timber Creek High School
No Degree - Biological Sciences
Florida Atlantic University
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