Nola R. Fragas
Kaneohe,HI
Summary
Experienced administrative and operations professional with over 15 years of expertise in healthcare, utilities, and customer service. Skilled in managing complex administrative functions, claims operations, and patient account management. Strong background in conflict resolution, compliance, and cross-departmental collaboration. Proficient in Microsoft Office Suite, Adobe, and medical billing/coding systems. Currently pursuing certification in Human Resource Management (expected June 2026).
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hawaiian Electric Company
11.2023 - Current
- - Provide administrative support for division operations, including scheduling, correspondence, and confidential records management.
- - Prepare reports, agendas, meeting minutes, and regulatory materials to support decision-making.
- - Coordinate IT and resource requests, oversee inventory and purchasing, and arrange travel logistics.
- - Support emergency response activities and ensure compliance with company protocols.
Claims Operations Specialist
Hawaii Medical Service Association
06.2023 - 09.2023
- - Collected, analyzed, and presented claims data to identify trends, resolve issues, and improve processes.
- - Collaborated with cross-functional teams and external vendors to implement process improvements.
- - Conducted research on compliance standards and communicated regulatory updates to staff and partners.
- - Created professional reports and presentations for all organizational levels.
Patient Accounting Representative
Kaiser Permanente Hawaii
03.2018 - 11.2021
- - Processed and audited insurance claims and medical billing documentation in compliance with state/federal guidelines.
- - Communicated with insurers, providers, and patients to resolve account issues and secure payments.
- - Managed delinquent accounts, performed write-offs, and prepared monthly reports for supervisor review.
- - Provided training and support to staff on claims administration processes.
Appointment Registration & Cashier Clerk
Kaiser Permanente Hawaii
09.2008 - 03.2018
- - Delivered frontline customer service for patient appointments, insurance verification, and payments.
- - Ensured compliance with regional policies for cash handling and SOX regulations.
- - Balanced daily transactions, processed refunds, and managed classified correspondence.
- - Assisted in training new staff and supported medical staff with scheduling.
Sales/Receptionist
Honsador Lumber, LLC
06.2006 - 07.2007
- - Processed orders, prepared invoices, handled billing, and maintained customer accounts.
Dental Assistant
Dr. Kathleen Kujiraoka
08.2004 - 09.2005
- - Assisted with dental procedures, radiographs, billing, and patient scheduling.
Office Manager/Supervisor
RHK Select Services
01.2002 - 10.2004
- - Oversaw daily office operations, payroll, customer service, and job bids.
Education
Bachelor of Science - Criminal Justice Administration – Cybercrimes
University of Phoenix
Honolulu, HI01.2018
Associate of Science - Medical Office & Business Administration
Heald College, School of Business
HI01.2004
Skills
Administrative & Office Management
Claims Analysis & Compliance
Medical Billing & Coding (CPT-4, ICD-9-CM)
Patient Relations & Customer Service
Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher)
Adobe, Data Entry, 10-Key, 60 wpm typing
Report Preparation & Meeting Coordination
Conflict Resolution & Team Support
Certification
Human Resource Manager Certificate (in progress, expected June 2026)
Timeline
Administrative Assistant
Hawaiian Electric Company
11.2023 - Current
Claims Operations Specialist
Hawaii Medical Service Association
06.2023 - 09.2023
Patient Accounting Representative
Kaiser Permanente Hawaii
03.2018 - 11.2021
Appointment Registration & Cashier Clerk
Kaiser Permanente Hawaii
09.2008 - 03.2018
Sales/Receptionist
Honsador Lumber, LLC
06.2006 - 07.2007
Dental Assistant
Dr. Kathleen Kujiraoka
08.2004 - 09.2005
Office Manager/Supervisor
RHK Select Services
01.2002 - 10.2004
Bachelor of Science - Criminal Justice Administration – Cybercrimes
University of Phoenix
Associate of Science - Medical Office & Business Administration
Heald College, School of Business