Nola Tonga
West Valley City,UT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
UPS Customer Service Order Tracker
UPS Customer Center
Salt Lake City, UT
10.2021 - 03.2023
- Ensured compliance with industry standards when implementing new protocols or procedures related to tracking operations.
- Provided guidance to team members on how to effectively use the tracking system.
- Developed and implemented tracking systems to monitor progress on projects.
- Analyzed project performance data to identify trends and provide recommendations for future improvements.
Amazon Customer Services Agent
Amazon
Salt Lake City, UT
09.2018 - 07.2021
- Provided customer service to clients through phone and email communication.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Developed customer relationships and ensured satisfaction with services.
- Actively participated in developing strategies for improving customer relations.
- Created detailed reports summarizing key performance indicators for management review.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ05-2015
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05-2012
High School Diploma -
Granger High School
West Valley City, UT06-1995
Skills
- Planning and Organization
- Patience and Persistence
- Teamwork and Collaboration
- Interpersonal Communication
- Time management abilities
- Interpersonal Skills
- Excellent Communication
- Problem-solving abilities
- Active Listening
- Self Motivation
- Professionalism
Timeline
UPS Customer Service Order Tracker
UPS Customer Center
10.2021 - 03.2023
Amazon Customer Services Agent
Amazon
09.2018 - 07.2021
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Granger High School
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