Nola Williamson
Austin
Overview
2
2
years of professional experience
Summary
Dynamic Logistics Dispatcher with proven expertise at Goodwill Central Texas, excelling in route planning and conflict resolution. Enhanced delivery efficiency through strategic decision-making and effective communication. Recognized for training new dispatchers and optimizing processes, ensuring compliance with safety regulations while maintaining exceptional customer service.
Work History
Logistics Dispatcher
Goodwill Central Texas
04.2023 - Current
- Coordinated daily dispatch activities to ensure timely deliveries and effective route management.
- Assisted in monitoring shipment schedules, facilitating communication between drivers and clients.
- Supported documentation processes for shipments, ensuring compliance with regulatory standards.
- Adapted quickly to changing priorities in a fast-paced logistics environment to meet urgent demands.
- Utilized tracking software to monitor delivery progress and troubleshoot issues as they arose.
- Contributed to team meetings by providing insights on process improvements based on observations.
- Developed familiarity with industry best practices to enhance logistical efficiency and service quality.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Collaborated with warehouse teams to maintain proper inventory levels and minimize shipping delays.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and dispatched drivers to locations in Austin & surrounding area.
- Provided training and guidance to new dispatchers.
- Worked closely with customers to effectively resolve issues and complaints.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored flow of paperwork and directed information to appropriate departments.
Skills
- Transportation
- Documentation management
- Strong decision-making
- Time management proficiency
- techniques
- Safety processes and procedures
- Critical Decision-making
- Route planning
- Oral and written communications
- Escalation of issues
- Documentation and paperwork
- Record keeping
- Issue resolution
- Warehousing environments
- Dispatch of drivers
- Company procedures
- Strategic planning expertise
- Equipment inspection
- Communication management
- Creative thinking
- Regulatory compliance
- Traffic monitoring
- Repair scheduling
- Service requests
- Personnel monitoring
- Route planning and adjustment
- Workload management
- Industry-specific software
- Transportation
Education
GED -
Tillinghurst Adult Education
Columbus, GA10.2012
Timeline
Logistics Dispatcher
Goodwill Central Texas
04.2023 - Current
GED -
Tillinghurst Adult Education
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