Nola Williamson
Austin
Overview
2
2
years of professional experience
Summary
Dynamic Logistics Dispatcher with proven expertise at Goodwill Central Texas, excelling in route planning and conflict resolution. Enhanced delivery efficiency through strategic decision-making and effective communication. Recognized for training new dispatchers and optimizing processes, ensuring compliance with safety regulations while maintaining exceptional customer service.
Work History
Logistics Dispatcher
Goodwill Central Texas
Austin, Texas
04.2023 - Current
- Coordinated daily dispatch activities to ensure timely deliveries and effective route management.
- Assisted in monitoring shipment schedules, facilitating communication between drivers and clients.
- Supported documentation processes for shipments, ensuring compliance with regulatory standards.
- Adapted quickly to changing priorities in a fast-paced logistics environment to meet urgent demands.
- Utilized tracking software to monitor delivery progress and troubleshoot issues as they arose.
- Contributed to team meetings by providing insights on process improvements based on observations.
- Developed familiarity with industry best practices to enhance logistical efficiency and service quality.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Collaborated with warehouse teams to maintain proper inventory levels and minimize shipping delays.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and dispatched drivers to locations in Austin & surrounding area.
- Provided training and guidance to new dispatchers.
- Worked closely with customers to effectively resolve issues and complaints.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored flow of paperwork and directed information to appropriate departments.
Skills
- Transportation
- Documentation management
- Strong decision-making
- Time management proficiency
- techniques
- Safety processes and procedures
- Critical Decision-making
- Route planning
- Oral and written communications
- Escalation of issues
- Documentation and paperwork
- Record keeping
- Issue resolution
- Warehousing environments
- Dispatch of drivers
- Company procedures
- Strategic planning expertise
- Equipment inspection
- Communication management
- Creative thinking
- Regulatory compliance
- Traffic monitoring
- Repair scheduling
- Service requests
- Personnel monitoring
- Route planning and adjustment
- Workload management
- Industry-specific software
- Transportation
Education
GED -
Tillinghurst Adult Education
Columbus, GA10.2012
Timeline
Logistics Dispatcher
Goodwill Central Texas
04.2023 - Current
GED -
Tillinghurst Adult Education