Nolan Blackman
Red Oak,IA
Summary
Proven IT Support Specialist with a track record of enhancing user satisfaction and optimizing system performance at Red Oak High School. Skilled in software installation and fostering teamwork, I excel in resolving complex technical issues and managing software licenses to reduce costs. The strengths that I exhibit include Microsoft Applications and help desk support, ensuring efficient and effective IT operations. I'm a driven team member who can pick up new technical abilities and effectively communicate.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Northwest Missouri State University
01.2023 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite and virtual technical support for NWMSU employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Grounds Crew Member
Red Oak Country Club
05.2024 - 08.2024
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Demonstrating a strong work ethic and completing tasks on schedule.
Summer IT Support Specialist
Red Oak High School
05.2022 - 08.2023
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of the onboarding process for the new school year.
- Optimized performance with regular maintenance checks, software updates, and hardware upgrades.
- Running cable to new access points and learning about Cisco management software.
Volunteer IT Support Specialist
Red Oak High School
08.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Coordinated closely with other buildings during major incidents or outages to provide comprehensive support throughout the recovery process.
- Acted as the primary point of contact between users and the IT department, providing a smooth resolution of complex issues as needed.
- Created help desk tickets, troubleshot and resolved desktop issues.
Education
Bachelor of Science - Management of Information Systems
Northwest Missouri State University
Maryville, MO05.2026
High School Diploma -
Red Oak Highschool
Red Oak, IA05.2022
Skills
- Software Installation
- Microsoft Applications(Excel, Access, Word, Powerpoint)
- Help Desk Experience
- System Configuration
- Database Management
- Desktop user support (Windows and Apple devices)
Timeline
Grounds Crew Member
Red Oak Country Club
05.2024 - 08.2024
IT Support Specialist
Northwest Missouri State University
01.2023 - Current
Summer IT Support Specialist
Red Oak High School
05.2022 - 08.2023
Volunteer IT Support Specialist
Red Oak High School
08.2021 - 05.2022
Bachelor of Science - Management of Information Systems
Northwest Missouri State University
High School Diploma -
Red Oak Highschool
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