Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Nolan Bloemker

Longmont,CO

Summary

Customer service expert with proven track record in inventory management and delivering exceptional service. Strong focus on team collaboration and training initiatives to enhance operational efficiency. Resourceful problem-solver with excellent organizational skills and ability to adapt quickly to changing environments.

Overview

2
2
years of professional experience

Work History

Lead Cashier

Ace Hardware
Longmont, Colorado
03.2024 - Current
  • Managed cash register operations and ensured accurate cash handling.
  • Assisted customers with inquiries and provided excellent service.
  • Trained new cashiers on company policies and procedures.
  • Collaborated with team members to maintain a clean workspace.
  • Processed transactions efficiently using point-of-sale systems.
  • Resolved customer complaints in a professional manner.
  • Monitored inventory levels and reported shortages to management.
  • Supported promotional activities by highlighting current offers to customers.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Ensured compliance with all safety regulations while performing tasks.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Monitored cashier performance, providing feedback as needed.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.

Front of House Employee

Culver's Restaurant
Longmont, Colorado
03.2023 - 12.2023
  • Greeted and welcomed customers with a friendly demeanor.
  • Assisted in food and beverage service during busy periods.
  • Managed reservations and maintained seating arrangements efficiently.
  • Processed customer payments accurately using point-of-sale system.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Addressed customer inquiries and resolved issues promptly and courteously.
  • Monitored inventory levels and communicated needs to management effectively.
  • Greeted customers and provided friendly customer service.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Assisted with training new front of house employees on procedures and policies.
  • Organized menus and ensured they were properly stocked at each table.
  • Provided take-out services to customers who preferred to dine offsite.
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
  • Adhered to all health code regulations when handling food items or beverages.
  • Collaborated with other departments within the restaurant on various tasks or projects.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Assisted with seating arrangements to ensure comfortability for guests.
  • Worked with managers to report and resolve customer issues or concerns.
  • Delivered guest orders to correct tables or take-out counter.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Collaborated with management to implement promotional events and special offers.
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Upheld company standards and values, representing the brand positively.
  • Assisted in setting up for events and special occasions, ensuring a seamless experience.
  • Implemented strategies to improve service efficiency and guest satisfaction.
  • Facilitated smooth communication between kitchen staff and front-of-house team.
  • Managed waitlist and communicated wait times accurately to guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Scrubbed and polished counters to remove debris and food.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Tailored orders to address customer allergies and gluten concerns.
  • Directed patrons to restrooms and other amenities within facility.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Education

High School Diploma -

Front Range Community College
Westminster, CO
05-2029

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Point-of-sale systems
  • Learning management systems
  • Brand ambassador and promotion
  • Up-selling strategies
  • Menu design
  • e-commerce
  • Data analysis
  • Digital marketing and SEO
  • Website creation and management
  • Statistical analysis of sales and performance metrics
  • Branding and copyright management
  • Domain registration and website hosting setup

Languages

English
Native/ Bilingual
ASL
Limited

References

References available upon request.

Timeline

Lead Cashier

Ace Hardware
03.2024 - Current

Front of House Employee

Culver's Restaurant
03.2023 - 12.2023

High School Diploma -

Front Range Community College

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