Nolan Byrne
Catskill
Summary
I started working at McDonald's in 2023, after about 5 months I began training new employees on the proper procedure in the drive thru. Over the next 2 and a half years I trained over 10 people. While working there, I learned good customer service skills and how to be patient even while dealing with unhappy customers and long lines.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
04.2023 - Current
- Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
- Maintained cleanliness and organization of work area, following all safety and sanitation guidelines
- Collaborated with team members to ensure efficient operations during peak hours
- Managed inventory levels by restocking supplies as needed to avoid shortages
- Handled customer inquiries or complaints promptly and professionally to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork and cooperation among colleagues
- Demonstrated strong problem-solving skills by resolving customer issues effectively
- Maintained accurate cash drawer balance at the end of each shift
- Adhered to strict cash handling procedures while processing transactions quickly
- Frequently commended by supervisors for punctuality, reliability, and strong work ethic
- Efficiently handled high-volume customer traffic during peak hours
Education
Junior At Catskill High School
06-2027
Skills
- Processing payments
- Sales expertise
- Money handling
- Customer service
- Customer engagement
- Cash register operation
- Skiing
Timeline
Crew Trainer
McDonald's
04.2023 - Current
Junior At Catskill High School