Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nolan Cooper

Sacramento,CA

Summary

professional and hardworking, able to handle job requirements and meet company goals. Always looking for ways to improve operations and increase team success. Resolves problems tactfully, keeping employees and customers satisfied.

Overview

12
12
years of professional experience

Work History

Custodian 1

Cal Pia
10.2024 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Supervised inmate activities to ensure compliance with institutional rules and safety protocols.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.

Construction Laborer

KDC Construction
03.2022 - 10.2024
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Operated power equipment to move materials and promote job efficiency.
  • Conducted daily site inspections to identify potential safety hazards.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.

Warehouse Packer

Target Center Distribution
09.2021 - 03.2022
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Created shipping labels to complete daily order processing.
  • able to document information relating to receipt, storage and distribution of materials.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Packed, weighed and shipped items per customer specifications.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Organized items on racks, shelves and bins to maintain established order.
  • Reviewed orders to verify products met specifications.

Pro Services Specialist

Lowes Home Improvment
09.2020 - 09.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Set up promotional displays and equipment for special events and activities.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Internet Sales Coordinator

Lowe’s Home Improvement
06.2015 - 09.2020
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.

Customer Service Associate

Lowes Home Improvment
03.2013 - 06.2015
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Sheldon High School
Sacramento, CA
05.2012

Skills

  • Stockroom Maintenance
  • Merchandise Retrieval and Distribution
  • Merchandising and Display
  • Quality and Defect Control
  • Order Fulfillment
  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Reliable and Responsible
  • Forklift Operation

Timeline

Custodian 1

Cal Pia
10.2024 - Current

Construction Laborer

KDC Construction
03.2022 - 10.2024

Warehouse Packer

Target Center Distribution
09.2021 - 03.2022

Pro Services Specialist

Lowes Home Improvment
09.2020 - 09.2021

Internet Sales Coordinator

Lowe’s Home Improvement
06.2015 - 09.2020

Customer Service Associate

Lowes Home Improvment
03.2013 - 06.2015

High School Diploma -

Sheldon High School

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