NOLAN EGER
Program Coordinator (CIWP)
Carmichael,CA
Summary
Administrative Program Coordinator passionate about facilitating exceptional consumer experiences in human services. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
CIWP- Program Coordinator
CIWP
02.2022 - Current
- Manage 20 consumer calls daily
- Directly supervises job coaches, aides and secretary directly
- Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws
- Involved in interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Develops annual summary of client goals (ISP)
- Represents CIWP at Regional Center meetings to present ISP
- Evaluates quality of group performance in field
- Maintains quality of group performance at job site
- Assists Program Director with staff performance evaluations
- Assists Program Director with overall program quality control, especially paperwork requirements
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Provided ongoing direction and leadership for program operations
- Supervised 20 members of professional and administrative personnel
Behavioral Job Coach
CIWP
North Highlands, CA
01.2022 - Current
- 12 Behavioral Clients in Group Led Instruction and Job Training
- Provides Constant supervision, care, training and job coaching of clients
- Implements behavioral modification techniques
- Assists, develops and implements client ISP’s (Individual Service Plan)
- Attends client ISP (Individual Service Plan) Meetings
- Evaluates and charts client progress
- Maintains accurate and consistent field charts
- Prepares daily communication with care providers as well as daily and monthly office record-keeping
- Operates passenger vans and transports clients
- Receives instruction from Program Director, Coordinator or Job Coach prior to initiating group activities
- Plans program details to meet needs and interests of individual clients
- Assists clients with special needs in use of adaptive equipment
- Interest clients in various age, appropriate community activities
- Develops training objectives and intervention strategies for clients
- Assists in training and implementation of Behavior Intervention Plans
- Utilizes techniques and concepts covered in Applied Behavior Analysis (ABA)
- Assists Behavior Specialist offering guidance and support in implementation of BIP strategy plans
- Mentors program personnel in positive redirection, calm crisis intervention and overall constructive interaction with program participants
- Works in cooperation with Behavioral Specialist and Interdisciplinary Team (ID Team)
- Assists in training on data collection and data reporting
- Responsible for conducting Anger Management/Stress Reduction classes for program participants.
Job Coach
CIWP
12.2021 - Current
- Supervise, coordinate and lead group of 6-12 clients during daily program
- Provides constant supervision, care, training and job coaching of clients
- Implements behavioral modification techniques
- Assists, develops and implements client ISP’s (Individual Service Plan)
- Attends client ISP (Individual Service Plan) Meetings
- Evaluates and charts client progress
- Maintains accurate and consistent field charts
- Prepares daily communication with care providers as well as daily and monthly office record-keeping
- Operates passenger vans and transports clients
- Receives instruction from Program Director, Coordinator or Job Coach prior to initiating group activities
- Plans program details to meet needs and interests of individual clients
- Assists clients with special needs in use of adaptive equipment
- Interest clients in various age, appropriate community activities
- Develops training objectives and intervention strategies for clients.
Job Coach Aide
CIWP
06.2021 - Current
- Provides constant supervision, care, training and job coaching of clients
- Oversaw 6 Clients daily
- Implements behavioral modification techniques
- Maintains accurate and consistent field charts, gives input for evaluation and development goals
- Prepares daily communication with care providers as well as daily and monthly office record-keeping
- Operates passenger vans and transports clients
- Receives instruction from Program Director, Coordinator or Job Coach prior to initiating group activities
- Interest clients in various age, appropriate community activities
- Assists clients with special needs in use of adaptive equipment
- Helps Job Coach develop training objectives and intervention strategies for clients.
Owner
247Hawkeye.com
Carmichael, CA
02.2017 - Current
- Built website into top Iowa Hawkeye Sports Website
- Implemented daily routine of website
- Manage stories ready for publication on website
- Control operations including Facebook Live, Periscope Live, article writeups and basic interaction between public and website
- Recruit and head search for writers capable of performing job functions at a high level
- Produced, Communicated and with Sponsors of Website
- Maintain relationship with company sponsors
- Maintain website and oversee organic growth opportunities
- Review and analyze statistics on a day to day basis to help continue growth of audience.
Driver
Cr England
02.2018 - 01.2019
- Executed orders from Account Manager regarding shipment orders
- Charted shipment to specified location safely and on time
- Developed efficient pre planning for delivery designation
- Maintained truck on daily basis
- Managed personal schedule to finish graduate program while fully executing job requirements and non-job requirements as to provide maximum effort within job
- Participated in team problem solving efforts and provide personal viewpoint towards resolutions for important project challenges
- Accomplish team significances, milestones, and risks in accordance with company choice
- Maintain a great attitude for customer experience to keep contracts.
Research consultant
NHA Consultancy
10.2017 - 01.2018
- As a research consultant I'm responsible for collecting, analyzing and presenting data in a variety of formats
- My research data has helped employers to market their vacancies as best as possible
- Provided clear strategy for every consulting project which includes a change in one-way shape or form, including interpersonal relationships, efficiency within company and effective techniques to bring out best in employees
- Increased consulting skills and professional development
- Expanded skills as a consultant and professional through training courses such as Master’s Program, mentorship, and daily interaction with clients
- Formulated plan for businesses, offices and companies run as smoothly as possible both individually and interpersonal relationships
- Achieved providing data analysis with consultation to four small businesses.
Youth Basketball Coach
YBA Coach
01.2018 - 01.2018
- Communicated team direction and information to parents
- Directed players while developing individual skills
- Coordinated team tournaments, including team travel
- Engaged parents and kids in all team meetings
- Oversaw all practices, and handled team drills
- Examined player’s skills, communicating back with parents and players
- Orchestrated team victories as head coach and assistant coach which included many tournament wins for kids
- Resolved parent frustrations, as well as player frustration in order to maintain great team environment.
Caseload Manager
SACRAMENTO REGIONAL CONSERVATION CORPS
Sacramento, CA
09.2016 - 01.2017
- As head of internship outreach team, helped 18-25-year-old young adults receive appropriate, high-quality care
- Recruited 18- 25-year-old young adults into program through various outlets
- Created and maintained relationship with William Jessup University including tours of campus for individuals on caseload
- Headed individually proposal for scholarship from Harbor Freight Tools to provide program with more resources and program won scholarship
- Maintained network and professional relationships to provide work opportunities for young adults
- Evaluate individual plans against individual goals as well as housing, healthcare and transportation needs
- Work with different disciplines to provide cohesive care to case load members
- Lead planning and achievement of goals as well as objectives consistent with agency mission and philosophy
- Recruit, train and coach on average 8 new employees per month
- Provide patient education
- Including orientations discussing (SRCC) standard
- Led and taught sexual/ workplace harassment to new corps members.
- Reviewed case progress notes and uploaded to contract database.
Intern
John Muir Charter School, JOHN MUIR CHARTER SCHOOLS
08.2015 - 01.2016
- Connected with 5 new participants on daily basis, initiating students into program
- Assessed educational and career readiness needs of new students
- Assisted participants to identify barriers that might impact their effective engagement in (John Muir Charter Schools) programs and arranged programs/services to address issues
- Documented perceptions of John Muir Charter School’s organizational practices that may impact new participants and provided input for Systems analysis and improvement of processes
- Compiled and reported participant information on weekly basis to Director
- Knowledgeable in professional ways towards advising and integrating communication among employees as only intern at John Muir Charter School
- Utilized communication techniques to listen and mediate small groups.
Deck Supervisor
CALIFORNIA FAMILY FITNESS
06.2012 - 01.2014
- Oversaw pool and fellow employees
- Trained employees in job requirements
- Mentored employees regarding company practices and policies
- Document pool and equipment maintenance
- Programmed break and shift times for pool deck employees
- Managed pool operations and pool deck employees’ procedures and tasks 1
Education
Masters of Science Degree - Industrial Organizational Psychology
Grand Canyon University
Phoenix, AZ 12.2017 - 07.2019
Bachelor of Arts Degree - Psychology
William Jessup University
Rocklin, CA 01.2015 - 07.2017
Associate of Arts - Social Sciences
American River College
Sacramento, CA 01.2013 - 06.2016
Skills
JOB TARGET- POLICE RECRUITundefined
Timeline
CIWP- Program Coordinator
CIWP
02.2022 - Current
Behavioral Job Coach
CIWP
01.2022 - Current
Job Coach
CIWP
12.2021 - Current
Job Coach Aide
CIWP
06.2021 - Current
Driver
Cr England
02.2018 - 01.2019
Youth Basketball Coach
YBA Coach
01.2018 - 01.2018
Masters of Science Degree - Industrial Organizational Psychology
Grand Canyon University
12.2017 - 07.2019
Research consultant
NHA Consultancy
10.2017 - 01.2018
Owner
247Hawkeye.com
02.2017 - Current
Caseload Manager
SACRAMENTO REGIONAL CONSERVATION CORPS
09.2016 - 01.2017
Intern
John Muir Charter School, JOHN MUIR CHARTER SCHOOLS
08.2015 - 01.2016
Bachelor of Arts Degree - Psychology
William Jessup University
01.2015 - 07.2017
Associate of Arts - Social Sciences
American River College
01.2013 - 06.2016
Deck Supervisor
CALIFORNIA FAMILY FITNESS
06.2012 - 01.2014
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