Nolan Eubanks
Costa Mesa,CA
Summary
Dynamic Shift Leader with a proven track record at Chick Fil A, excelling in cash handling and team leadership. Enhanced customer satisfaction through effective issue resolution and strategic promotional initiatives, driving increased sales. Adept at multitasking and fostering a positive work environment, ensuring operational excellence and team success. Always looking to broaden my skillsets and learn new things on all fronts!
Overview
5
5
years of professional experience
Work History
Shift Leader
Chick Fil A
03.2023 - Current
- Worked alongside managers and owner in bi-weekly meetings to discuss issues and solutions with revenue and sales
- Continuously counting money and our safe and entering the data from the day.
- Utilized many new and old skills such as customer resolution, over the phone customer service skills, and team work skills
- Collaborated with management to develop promotional displays that increased product visibility and sales.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Increased sales with introduction of promotional strategies that attracted more customers.
Shift Leader
Crumbl Cookies
01.2021 - 11.2022
- Supervised daily operations to ensure efficient cookie production and quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer inquiries and concerns, enhancing overall guest satisfaction and experience.
- Worked with customers specifically on larger catering orders for events, parties, etc.
- Worked with a POS system and handled money through card and cash payments.
Education
High School Diploma -
Tesoro High School
Rancho Santa Margarita, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strategic thinking
- Multitasking Abilities
- Issue resolution
- Team supervision
Timeline
Shift Leader
Chick Fil A
03.2023 - Current
Shift Leader
Crumbl Cookies
01.2021 - 11.2022
High School Diploma -
Tesoro High School