Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nolan Gipe

Trabuco Canyon,California

Summary

Over 7 years of experience in guest and customer relations, quality assurance, and team management. Dedication and professionalism have been the driving forces behind my success. Consistently demonstrated a strong ability to improve processes, ensure compliance, and enhance customer satisfaction. I currently work at the Disneyland Resort, and am eager to leverage a diverse skill set to contribute to the achievement of company goals as a Planner/ Scheduler I.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CR Merchandise/ Savi’s Gatherer

Disneyland Resort
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Curated a safe and magical environment for all guests and cast members to enjoy at Disney’s Galaxys Edge.
  • Present guests a wonderful and compelling experience inside Savi’s Workshop with both direction and storytelling.
  • Excel at public speaking and the ability to communicate effectively with both guests and fellow cast members to ensure a smooth and seamless process.

Shift Lead

Gelato Paradiso
01.2020 - 07.2024
  • Led team in implementing advanced customer service techniques, raising customer satisfaction rates through enhanced service strategies
  • Achieved full store-wide compliance with food safety regulations by completing rigorous safe food handling courses
  • Delivered exceptional customer service to a high volume of 300 – 400 customers per shift, resulting in an increase in customer loyalty and satisfaction
  • Supervised a dedicated team in crafting exceptional frozen treats, yielding an improvement in product quality and customer satisfaction
  • Maintained strict adherence to safety regulations and company policies, ensuring compliance in all customer interactions

Gelato Barista

Gelato Paradiso
01.2019 - 01.2020
  • Implemented advanced gelato and dessert preparation techniques resulting in a increase in customer satisfaction ratings, translating to an additional 100 positive customer feedback responses daily
  • Elevated customer service standards, boosting brand satisfaction and enhancing name recognition
  • Solved business challenges and addressed customer needs with innovative solutions, leading to a boost in customer retention and repeat business
  • Empowered team members through collaboration to create a stress-free atmosphere, resulting in a enhancement in employee morale and customer satisfaction

Education

BA - History

San Diego State University
San Diego, CA
05.2023

AA - History, Liberal Studies, General Studies: Interdisciplinary Studies, Social & Behavioral Sciences

Saddleback College
Mission Viejo, CA
05.2021

Skills

  • Guest Service
  • Team Collaboration
  • Strategic Planning
  • Problem-Solving
  • Organization
  • Interpersonal Communication
  • Time Management
  • Root Cause Analysis
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Friendly, positive attitude

Certification

  • BLS (Basic Life Support)
  • Certified by: CPR Lady

Timeline

CR Merchandise/ Savi’s Gatherer

Disneyland Resort
08.2024 - Current

Shift Lead

Gelato Paradiso
01.2020 - 07.2024

Gelato Barista

Gelato Paradiso
01.2019 - 01.2020

BA - History

San Diego State University

AA - History, Liberal Studies, General Studies: Interdisciplinary Studies, Social & Behavioral Sciences

Saddleback College

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Nolan Gipe