Nolan Gregory

IT Support Specialist | Systems & Infrastructure Support

Martinsville,IN

Summary

IT Support Specialist with 3+ years of experience supporting enterprise environments across Windows, macOS, and Linux. Regularly handle escalated support issues and infrastructure-related tasks including Active Directory, endpoint patch management, virtualization, and network configuration. Trusted with administrative access to firewalls, switches, and core systems. Strong documentation and troubleshooting skills with a growing focus on Systems Administration responsibilities.

Overview

years of professional experience

Certifications

Work History

Tier 2 Support Technician

PTS Corp

09.2023 - Current

Provide Tier 2 technical support for Windows and macOS endpoints, printers, and network-connected devices in a production enterprise environment.
Administer and support endpoint patch management platforms (Jamf and Action1), including policy configuration, deployment, and remediation.
Configuration of firewalls, routers, and managed switches; reconfigured switch ports, VLANs, and traffic shaping rules to resolve network performance issues.
Participate in network and infrastructure refresh projects, including cabinet expansion, switch replacement, cabling runs, and system reconfiguration.
Support infrastructure initiatives such as fiber fusion splicing, workstation imaging, and system rollouts.
Collaborate with vendors and internal leadership to troubleshoot escalated issues and implement long-term solutions.
Maintain accurate documentation and ticket updates to support operational continuity and effective issue resolution.

Geek Squad Agent

Best Buy

06.2022 - 09.2023

Delivered technical support for customer systems including workstation setup, hardware repair, operating system troubleshooting, and software configuration.
Diagnosed and resolved technical issues using structured troubleshooting, documentation, and follow-up.
Maintained high customer satisfaction through clear communication and accurate resolution timelines.

Skills

Operating Systems: Windows 10/11, Windows Server 2019, macOS, Linux (Ubuntu Server)

Identity & Access Management: Active Directory, Group Policy Objects (GPOs), NTFS permissions

Networking: TCP/IP, VLANs, switching, firewall rules, traffic shaping, VPN (WireGuard), Layer 1 cabling

Systems & Virtualization: Proxmox, Hyper-V, ZFS, RAID, NAS, backups

Endpoint & Patch Management: Jamf, Action1

Scripting & Automation: Bash scripting, Powershell Scripting

Tools & Services: DNS, Docker, ticketing systems

Certification

CompTIA A+

Timeline

CompTIA Security+

05-2025

CompTIA Network+

10-2024