Nolan Hostetler

• Creating, reviewing, amending, and tracking customer renewal agreements for all Genesys products and services within Salesforce Lightning.
• Operate as a subject matter expert on Genesys products and services, licensing, buying and selling rules, deal structure, and the approval process to navigate and obtain all approvals required to provide an actionable quote to the renewal and account teams to meet required deadlines.
• Attend weekly calls with assigned Renewal Managers in both North America and EMEA regions to collaborate on relevant customer accounts and upcoming renewals.
• Leverage Tableau dashboards to track customer usage, and consider opportunities for upsell.

• Examine and authenticate all order submissions from Account Management teams ensuring correct accompanying documentation such as purchase orders, quotes, and contracts.
• Guarantee that customers are being billed according monthly and annual invoicing cadence in prompt fashion using Salesforce.com and NetSuite.
• Manage contracts and invoicing for multiple Genesys' platforms within North American and Latin American regions.
• Resolve inquiries related to contracts and invoicing from other departments within organization, and process credit memos when deemed appropriate.
• Contribute to various projects to improve processes related to Strategic Finance organization within Genesys

· Oversee Production calendar and manage sold jobs from start to completion

· Communicate all information with subcontractors, including project start and completion, payouts, quality and safety standards

· Oversee project collections and achieve monthly revenue expectations

· Maintain relationships with various manufacturers and suppliers

· Repaired interior and exterior issues with chimneys

· Corresponded with manufacturers and suppliers for the ordering and delivery of correct materials for each job

· Maintained inventory spreadsheet of all worksite materials contained at the Clean Sweep 317 office