Nolan Hughes
New Fairfield,CT
Summary
Proven to enhance learning and safety at Thunder Ridge Ski Area, I excel in group instruction and customer service, boosting client satisfaction and loyalty. My creativity and flexibility in adapting teaching methods led to significant improvements in student skiing technique and safety awareness, showcasing my commitment to results and continual improvement. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Helpful Summer Camp Counselor in Training possessing friendly, cheerful personality and experience of hands-on assisting in activity planning and camper monitoring. Motivated individual skillful in guiding campers in participating in activities and keeping detailed records on each camper. Collaborative team player committed to providing best care possible and educational, fun environment.
Overview
3
3
years of professional experience
Work History
Ski Instructor
Thunder Ridge Ski Area
Patterson, NY
12.2023 - Current
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students aged 4 years to adult through comprehensive instruction on equipment use and slope navigation.
- Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.
- Collaborated with fellow instructors to share best practices, refine teaching methods, and maintain consistency across the team.
- Actively sought feedback from clients on lesson quality and instructor performance, incorporating suggestions for ongoing improvement in service delivery.
- Participated in ongoing professional development seminars to enhance personal skiing ability and instructional skills.
- Maintained accurate records of student progress, attendance, and payments to ensure smooth administrative operations.
- Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.
- Ensured compliance with all resort rules regarding lift usage, gear checks, trail closures while upholding high safety standards.
- Developed relationships with clients to provide ongoing support and encouragement.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
Cashier/Food Server
The Goodie Shoppe
New Fairfield, CT
06.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries in person and over the phone and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Summer Camp Counselor in Training
YMCA
Brookfield, CT
06.2023 - 08.2023
- Managed conflict resolution among campers, promoting respect and understanding between individuals.
- Fostered creativity among campers through organizing engaging arts-and-crafts workshops.
- Facilitated team-building exercises for fostering strong relationships among campers.
- Enhanced camper experience by developing and implementing fun, age-appropriate activities.
- Collaborated with fellow counselors to plan and execute a successful end-of-camp talent show.
- Assisted with planning and scheduling various camp activities, motivating, and encouraging campers to participate in events.
- Acted as a mentor for younger campers, offering guidance and encouragement
- Improved camper safety by enforcing rules and guidelines during camp sessions.
- Organized camp events and set up sporting equipment, tables and chairs to prepare for activities.
- Implemented strategies to increase camper participation in assigned activities effectively.
- Promoted a positive environment by modeling appropriate behavior and maintaining open communication with campers and staff members.
- Contributed significantly to creating memorable experiences for each camper that will last long after the summer ended.
- Led groups of children safely through variety of camp activities.
Volunteer Local Wild Life Care Giver
The Wild Life Line
Sherman, CT
06.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree -
New Fairfield High School
New Fairfield, CT06.2025
Skills
- Group Instruction
- Safety Management
- Injury Prevention
- Progress Monitoring
- Sales experience
- Customer Service
- Attention to Detail
- Creativity and Flexibility
- Adaptive Instruction
- Equipment knowledge
- Safety awareness
- Rule Enforcement
Timeline
Ski Instructor
Thunder Ridge Ski Area
12.2023 - Current
Cashier/Food Server
The Goodie Shoppe
06.2023 - 11.2023
Summer Camp Counselor in Training
YMCA
06.2023 - 08.2023
Volunteer Local Wild Life Care Giver
The Wild Life Line
06.2021 - 11.2021
No Degree -
New Fairfield High School