Nolan Knutson
Grand Forks,ND
Summary
Professional experience in customer service within recreational environments. Responsibilities included confident public speaking, eloquent speech, and clear vocal projection. Cleaning and sanitizing facilities, managing office operations, and ensuring compliance with safety protocols. Developed marketing strategies to enhance customer engagement and organized group events, demonstrating strong organizational and communication skills. Proven ability to resolve conflicts and provide exceptional guest relations while maintaining a positive atmosphere.
Overview
14
14
years of professional experience
Work History
Miscellaneous
People Ready Agency
Grand Forks, North Dakota
03.2025 - Current
- Cleaned and sanitized attendee spaces after events hosted by the Alerus Center; seating, hallways, bathrooms, stairways, etc.
- Sugar beet piles tarp removal and preservation; removed, systematically folded, subsequently rolled, and tied/bound with knotted straps.
Axe Throwing Coach
Northern Air Family Fun Center
Grand Forks, ND
06.2023 - 03.2025
- My title was the combination, simultaneously the Axe Throwing Coach/Coordinator and Bartender as my position was within the "Axe Throwing Bar" location within Northern Air Family Fun Center.
- Maintained a clean and organized facility, including sanitizing all equipment after each use.
- Assisted customers with booking reservations online or over the phone for individual or group sessions.
- Advised customers on different packages available based on their needs.
- Ensured that all safety rules were being followed at all times by both staff members and participants alike.
- Communicated effectively with colleagues regarding upcoming events or changes in policies or procedures.
- Provided exceptional customer service experiences throughout each session held by greeting guests warmly upon arrival and addressing any questions or concerns they may have had.
- Developed marketing strategies to attract new customers through social media platforms and email campaigns.
- Instructed axe throwing techniques to new and experienced participants, ensuring safety protocols were followed.
- Coordinated group events such as corporate team building activities, birthday parties, bachelor and bachelorette parties.
- Resolved any customer complaints in a timely manner while maintaining a professional attitude at all times.
- Assisted with setting up of the arena prior to start of each session which included placing targets, lining up mats.
- Organized competitions and tournaments with other coaches in the area to promote camaraderie among participants.
- Managed front desk operations such as checking customers in when they arrive, taking payments.
- Monitored inventory levels of supplies necessary for running axe throwing sessions successfully.
- Provided guidance on proper maintenance of axes and other equipment used in the sport.
- Demonstrated proper form for throwing an axe and provided constructive feedback to help improve accuracy.
- Created fun challenges for participants to complete during their sessions.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Checked identification of guests to verify age requirements for alcohol purchase.
Front Office Manager
Rodeway Inn Grand Forks
Grand Forks, ND
05.2011 - 05.2023
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Ensured compliance with safety regulations and company policies.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Analyzed customer feedback data to identify areas of improvement.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Resolved conflicts between customers or staff members professionally.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Performed administrative duties such as filing documents, answering phones.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Monitored office inventory to maintain supply levels.
Education
Bachelor of Arts And Sciences - General Studies
University of North Dakota
Grand Forks, ND12-2013
Skills
- Customer service
- Cash handling
- Conflict resolution
- Communication skills
- Guest relations
- Self-Directed
- Microsoft office
- Interpersonal communication
- Public speaking
- Critical thinking
- Verbal communication
- Data management
- Excellent communication
- Computer skills
Languages
English
Professional
Affiliations
- 2010-2015 regularly attended and eventually earned the privilege to Judge matches of table top figure games and trading card games at sponsored venues, predominantly Comic Book Shops.
- 2020-2024 regular competitor and eventually became full-time Coach Axe Throwing at the Northern Air Family Fun Center.
References
References available upon request.
Timeline
Miscellaneous
People Ready Agency
03.2025 - Current
Axe Throwing Coach
Northern Air Family Fun Center
06.2023 - 03.2025
Front Office Manager
Rodeway Inn Grand Forks
05.2011 - 05.2023
Bachelor of Arts And Sciences - General Studies
University of North Dakota