Summary
Work History
Education
Skills
PROFESSIONAL DEVELOPMENT
Community Service
Timeline
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NOLAN LO

Seattle,WA

Summary

Professional with commitment to excellence and track record in managing operational efficiency. Known for driving team collaboration and consistently achieving goals. Reliable and adaptable, with focus on maintaining high standards and fostering positive workplace culture.

Work History

Fourth Person In Charge

QFC
    • Oversaw and manage eight departments in a million dollar store.
    • Worked with management team to implement proper division of responsibilities.
    • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

District Support Pharmacist Lead (DSPL)/Pharmacist Manager

CVS PHARMACY
    • My success as a Pharmacy Manager advanced my job title to District Support Pharmacist Lead. I went from managing one pharmacy to twelve with over 150 employees.
    • I coached, trained, and developed pharmacists and pharmacy technicians and increased their quality of work experience, resulting in an improvement in district standards
    • Successfully transformed struggling pharmacies with a metric score of 0 to 90 and above exceeding company goals of 80%. This was achieved by, improving workflow efficiency, team communication and collaboration, initiating leadership coaching for Pharmacist in Charge and developing best pharmacy practices.
    • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
    • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.

Pharmacist Manager

CVS PHARMACY
  • Leveraging my strong leadership and team management skills, I took the opportunity to manage a struggling team and improve pharmacy operations.
  • Achieved the highest net profit increase by 16% in the district during tenure as Pharmacist in Charge
  • Achieved the highest prescription count growth by 14%
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Mentored junior pharmacists and technicians, fostering a supportive learning environment.
  • Implemented inventory management strategies to minimize waste and maximize cost savings.
  • Optimized workflow processes, resulting in increased efficiency and productivity within the pharmacy team.

Staff Pharmacist

CVS PHARMACY
  • Conducted pharmacist duties, including receiving new prescriptions, transferring prescriptions, and providing patient consultations.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Effectively resolved insurance rejections and other billing issues.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.

Education

Doctor of Pharmacy -

California Northstate University College of Pharmacy
Elk Grove, CA
06.2019

Bachelor of Arts - Chemistry, Biology

California State University, Fresno
Fresno, CA
06.2013

Skills

  • Medication Therapy Management
  • Operations Management
  • Workflow Efficiency Improvement
  • Excellent Communication Skills
  • Risk Assessment Analysis
  • Customer Service and Patient Retention
  • Data Analysis and Reporting
  • Policy Review and Development
  • Community Health Education and Advocacy
  • Medicare and Medicaid process
  • Leadership Development
  • Talent Training and Development
  • Team management
  • Staff development
  • Analytical thinking
  • Conflict resolution
  • Operations management
  • Documentation and reporting

PROFESSIONAL DEVELOPMENT

  • JOHN F. KENNEDY HOSPITAL - Advanced Pharmacy Practice Experiences - Medication therapy evaluation and initiation for Intensive Care Unit patients, Contributed to interdisciplinary hospital policy review and best practices. Developed Leucovorin therapy risk management and rescue procedure for overdose.
  • DESERT HOSPITAL OUTPATIENT PHARMACY - Advanced Pharmacy Practice Experiences - Ambulatory Care Congestive Heart Failure Clinic - Under the supervision of a Hospitalist I managed patient education on CHF, overall medication review, follow up with patient satisfaction and primary care appointments, Pain Management Cancer Center Clinic - Provided patient education on Pain Management in Cancer Center Clinic.

Community Service

  • MODERNISM WEEK, Palm Springs, CA, Facilitated modernism week tours, overseeing ticket sales and ensuring a seamless experience for participants and served as a historical information liaison for prestigious home tours featuring residence of iconic figures like Frank Sinatra and Liberace.
  • BETTER HOMES AND GARDENS PALM SPRINGS, Palm Springs, CA, Desert Aids Project (DAP) HIV Luncheon Fundraiser - Held the role of Master of Ceremonies for the DAP HIV Luncheon Fundraiser, managing the program with a focus on time efficiency and impactful fundraising.

Timeline

Fourth Person In Charge

QFC

District Support Pharmacist Lead (DSPL)/Pharmacist Manager

CVS PHARMACY

Pharmacist Manager

CVS PHARMACY

Staff Pharmacist

CVS PHARMACY

Doctor of Pharmacy -

California Northstate University College of Pharmacy

Bachelor of Arts - Chemistry, Biology

California State University, Fresno

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