Nolan Moss
Philadelphia,PA
Summary
Friendly, reliable University of the Arts student seeking weekend and evening shifts. Considered hardworking, punctual and conscientious, with an outstanding and diverse work history.
Overview
9
9
years of professional experience
Work History
Usher/Patron Services
University Of Delaware Reperatory Theater
Newark, DE
03.2015 - 05.2017
- Provided welcoming Interactions with patrons. Greeted customers with smile and provided friendly, knowledgeable service.
- Reviewed tickets for authenticity and applicability to particular event.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
- Assisted with pre-show set up and post-show clean up.
Senior Unemployment Claims Deputy
Delaware Department Of Labor, Div. Of Unemployment
Newark , DE
03.2021 - 08.2021
- Researched and adjudicated unemployment claims
- Investigated and reported fraudulent claims.
- Communicated with claimants via phone and email
- Documented communication with applicants and inputted information into system using departmental software.
- Required advanced use of Excel, Word, and departmental software.
- Full-time position
Produce Associate
Acme Markets
Philadelphia, PA
06.2020 - 01.2021
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Completed regular cycle counts and inventory audits
- Stocked fruits and vegetables and removed old or poor quality products.
- Completed prep work on pre-packaged vegetables and fruits.
- Pleasantly greeted customers and provided prompt and courteous service.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Parks Maintenance Worker
State of DE/Delaware State Parks
Newark, DE
04.2016 - 01.2019
- Daily outdoor maintenance of 3,647 acres White Clay Creek State Park.
- Kept grass, trees and 37 miles of trails in proper, safe condition for park visitors
- Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
- Checked on safety and operation of park equipment every week.
- Removed downed trees, roots and debris along park trails.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Host/Busser
The Greene Turtle
Newark, DE
01.2018 - 06.2018
- Provided welcoming interactions with customers, preparation of to-go orders
- Assisted customers with carry-out service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Resolved and escalated customer issues quickly to uphold strong customer relations standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
Animal Shelter Volunteer
Companimals Animal Shelter
Landenburg, PA
02.2017 - 08.2018
- Weekly volunteering at shelter, providing dog walking along with any additional needed tasks to keep animals safe and healthy.
Volunteer Summer Camp Counselor
Parks And Recreation Department
Newark , DE
04.2015 - 01.2016
- Collaborated with other camp counselors to facilitate fun and enriching learning activities for campers, and lead children safely through the day's camp activities.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Worked with children of varying age, interest, skill and developmental levels.
Education
Bachelor of Arts - Music Business, Entrepreneurship, And Technology
The University of The Arts
Philadelphia, PA06.2023
High School Diploma -
Cab Calloway School of The Arts
Wilmington, Delaware05.2018
Skills
- Patron Relations and Customer Service
- Effective communication skills
- Computer Skills
- Dependable and Responsible
- Critical Thinking and Problem Solving
- Documentation and paperwork
- Problem Solving
Accomplishments
- 3rd Place Team (out of 60) 2018 Delaware State Science Olympiad
- 4th Place, Individual – Anatomy and Physiology, 2018 State Science Olympiad
- 6th Place Individual – Thermodynamics, 2018 Delaware Science Olympiad
- Lead Roles, Community and Regional Theatre
- Top five vocalist, Delaware All-State Choirs
- Delaware's Young Environmentalist 2010
- Governor’s Youth Volunteer Award 2010
Timeline
Senior Unemployment Claims Deputy
Delaware Department Of Labor, Div. Of Unemployment
03.2021 - 08.2021
Produce Associate
Acme Markets
06.2020 - 01.2021
Host/Busser
The Greene Turtle
01.2018 - 06.2018
Animal Shelter Volunteer
Companimals Animal Shelter
02.2017 - 08.2018
Parks Maintenance Worker
State of DE/Delaware State Parks
04.2016 - 01.2019
Volunteer Summer Camp Counselor
Parks And Recreation Department
04.2015 - 01.2016
Usher/Patron Services
University Of Delaware Reperatory Theater
03.2015 - 05.2017
Bachelor of Arts - Music Business, Entrepreneurship, And Technology
The University of The Arts
High School Diploma -
Cab Calloway School of The Arts