Nolan Moss
Auburn,MA
Summary
Dynamic professional with extensive experience at National Grid USA Service Company, excelling in cable splicing and troubleshooting. Proven ability to enhance team productivity through mentorship and adherence to safety protocols. Skilled in fault location identification and customer service, consistently delivering solutions to meet client needs.
Overview
18
18
years of professional experience
Work History
Cable Splicer 1/C
National Grid Usa Service Company
06.2014 - Current
- Installing/Removing Cable, Splice, Troubleshoot/Fault Finding.
- Implemented safety protocols and best practices during all phases of cable installation and maintenance.
- Led troubleshooting efforts for network outages, restoring service while minimizing downtime.
- Conducted thorough inspections of existing cable infrastructure to identify areas requiring upgrades or repairs.
- Improved team productivity with thorough training and mentoring of junior cable splicers.
- Mentored junior splicers on splicing techniques and equipment usage to improve team proficiency.
Inside Sales Representative
Advantec Computer Systems
09.2007 - 06.2014
- Cultivated relationships with clients to identify needs and recommend tailored technology solutions.
- Enhanced customer satisfaction through attentive service, addressing concerns, and offering tailored solutions.
- Mentored junior team members, providing valuable guidance on best practices for success.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive environment.
Education
High School Diploma -
Auburn High School
Auburn, MA05-2003
Skills
- Hand tool proficiency
- Adherence to safety protocols
- Project management
- Telecommunications systems
- Fault location identification
- Emergency restoration procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
Timeline
Cable Splicer 1/C
National Grid Usa Service Company
06.2014 - Current
Inside Sales Representative
Advantec Computer Systems
09.2007 - 06.2014
High School Diploma -
Auburn High School