Nolan Oka
San Jose,California
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Cashier, Host, Server
The Boiling Crab
San Jose, California
11.2022 - Current
- Built and maintained productive relationships with employees.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Served food and beverages to patrons and confirmed complete orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Provided excellent customer service to ensure satisfaction.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Cashier, Food Preparation, Team Lead
Icicles
San Jose, CA
06.2019 - 11.2022
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Worked in fast-paced, ever-changing environment.
- Followed food safety standards and protocols.
Education
Bachelor of Science - Computer Engineering
San Jose State University
San Jose, CASkills
- Decision making aptitude
- Clear communication
- Customer assistance
- Upselling techniques
- Professionalism and courtesy
- Guest inquiries
- Time management skills
- Team collaboration
Timeline
Cashier, Host, Server
The Boiling Crab
11.2022 - Current
Cashier, Food Preparation, Team Lead
Icicles
06.2019 - 11.2022
Bachelor of Science - Computer Engineering
San Jose State University
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