Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NOLAN PEGUES

LEXINGTON,SC

Summary

I have a diverse career background that includes military experience in 25H signal communication, working as a calibration technician specializing in electronic measurement mechanics, and planning operations for the Department of Defense. I am a dynamic and detail-oriented professional, skilled at quickly adapting to new environments and overcoming challenges. With a solid foundation in operations management, I excel in analytical thinking and problem-solving.

I manage DRRS-S, a Secure Internet Protocol Router Network (SIPRNet) that handles sensitive information. I hold a security clearance and understand the importance of guarding and controlling information.

I am dedicated to optimizing processes and improving operational efficiency to contribute to organizational success. My strong organizational and analytical skills, combined with a keen aptitude for learning, position me well for growth in the operations sector. I have experience in project coordination and data analysis, as well as proficiency in various software tools that enhance workflow optimization.

I am eager to leverage and further develop my problem-solving and communication skills in an Operations Specialist role. My experience in process optimization and project coordination thrives in fast-paced environments, where I am recognized for my exceptional communication abilities and results-oriented mindset. I am looking to transition into a new field where my transferable skills can yield impactful outcomes.

As an operations professional committed to streamlining processes and enhancing efficiency, I am known for fostering effective team collaboration and delivering results in dynamic settings. My skills in process optimization and problem-solving ensure a reliable and adaptable approach to meet evolving demands.

Overview

13
13
years of professional experience
1
1
Certification

Work History

PLANS AND OPERATIONS SPECIALIST

Department Of Defense - ARMY SCARNG
10.2023 - Current
  • Develop plans and procedures, and coordinate preparations for state active duty and the operational employment of ARNG personnel and military resources.
  • Perform administrations principles and standard practices of management, and while techniques of organization, direction, coordination, and control.
  • Developed and implemented operational strategies to improve efficiency of Military and State operations.
  • Provided oversight of staff performance and provided guidance on workflow optimization initiatives.
  • Created reports on the status of Military and State operations and identified areas of improvement.
  • Implemented effective change management practices across the organization to ensure smooth transition during times of transformation.
  • Conducted regular audits to ensure adherence to Military and State regulations and standards.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Advanced company's competitive position by conducting SWOT analysis and aligning operations with strategic goals.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Provided data-driven solutions to support decision making.
  • Worked with internal teams to understand business needs and changing strategies.
  • Developed and implemented office policies and procedures to ensure efficient workflow.
  • Provided administrative support to executive management team.
  • Coordinated meetings, conferences, travel arrangements, and other events as required.
  • Oversaw daily operations of the joint operation center (JOC)
  • Created and distributed documents, such as agendas and meeting minutes.
  • Assisted with the preparation of reports, presentations, and spreadsheets.
  • Organized and maintained files, including electronic records.
  • Managed daily calendars for multiple staff members.
  • Answered incoming calls in a professional manner.
  • Provided administrative support to management team.
  • Performed data entry tasks accurately within specified timeframes.
  • Assisted with special projects as requested by management team.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

OPERATION NON-COMMISSION OFFICER (NCO) Military

SC Army National Guard Joint Operations
06.2012 - Current
  • Developed and maintained an process for creating and tracking missions from resource request from the South Carolina State Operations to ensuring accuracy of data
  • Conducted regular reviews of operational procedures to ensure compliance with company standards
  • Identified areas of improvement in current operations systems and implemented changes accordingly
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization
  • Provided training and guidance to staff on operational procedures, policies, and regulations
  • Assisted with the development of project plans for new initiatives or process improvements
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines
  • Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization
  • Identified operational and performance issues and worked with managers to resolve concerns
  • Completed various reports and analyzed each report to decide where improvements could be made
  • Reduced process lags and trained team members on best practices and protocols
  • Analyzed operational performance to identify pain points and provided actionable solutions to management
  • Trained, mentored and motivated employees to maximize team productivity
  • Oversaw implementation of procedures, goals and objectives within operations
  • Built strong operational teams to meet process and production demands
  • Created documentation related to operational procedures such as SOPs
  • Created and maintained accurate records of operational activities and performance metrics.
  • Developed and implemented standard operating procedures for various operations tasks.
  • Assisted in developing training programs for new staff members joining the operations team.
  • Responded promptly to customer inquiries regarding operational issues or concerns.
  • Analyzed operational reports to identify areas requiring improvement or modification.
  • Organized meetings between management personnel to discuss potential improvements in operational efficiency.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Implemented effective communication channels between different departments within the organization.
  • Provided administrative support to the operations team, including filing and data entry.
  • Developed and implemented emergency management plans, policies and procedures.
  • Conducted training sessions for local government personnel on emergency response protocols.
  • Organized and facilitated tabletop exercises to test the effectiveness of disaster preparedness plans.
  • Coordinated with state and federal agencies, including FEMA, to obtain necessary resources in support of emergency operations.
  • Monitored weather conditions and tracked potential disasters to ensure timely response efforts.
  • Provided technical guidance on hazardous materials safety and risk mitigation strategies.
  • Maintained records of all emergency management activities, including drills, reports and evaluations.
  • Responded quickly to requests from local officials for assistance during a crisis situation.
  • Analyzed data from past events to identify areas for improvement in future responses.
  • Established communication networks between multiple agencies involved in emergency management operations.
  • Facilitated meetings with stakeholders regarding post-disaster recovery initiatives.
  • Prepared grant applications for funding related to emergency management projects.
  • Identified gaps in existing regulations that need revision or enhancement.
  • Drafted detailed reports outlining operational needs before, during and after an incident.
  • Created emergency situation status reports to discuss response and recovery efforts.
  • Researched best practices used by other organizations in their emergency management programs.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
  • Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
  • Organized public forums to address community concerns, improving transparency and accountability.
  • Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.

Joint Operations Center Technician

Department Of Defense - ARMY SCARNG
08.2021 - 10.2023
  • Developed customized reports for management review, providing critical insights into security trends and potential vulnerabilities.
  • Improved operational efficiency by streamlining processes and implementing new technologies.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Electronic Measurement Equipment Mechanic

Department Of Defense Army SCARNG
04.2013 - 04.2021
  • Contributed to team success with strong problem-solving skills in diagnosing mechanical malfunctions.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Estimated repair time and costs and recommended outside contractors for certain work.
  • Reduced machinery downtime by promptly troubleshooting and resolving mechanical issues.
  • Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
  • Increased customer satisfaction by providing timely and accurate calibration services onsite.
  • Assisted in the development of new calibration methods, leading to more accurate results and improved efficiency.
  • Maintained an organized inventory system for all test equipment, ensuring timely access for necessary repairs or calibrations.
  • Consistently met tight deadlines by efficiently prioritizing tasks and working diligently to complete assignments in a timely manner.
  • Improved equipment reliability with meticulous maintenance and inspection schedules.
  • Visited customer locations to complete assignments.
  • Enhanced calibration accuracy by regularly maintaining and adjusting equipment.
  • Contributed to successful audits by maintaining organized documentation of equipment maintenance and calibration records.
  • Implemented best practices in recordkeeping by maintaining organized electronic files for easy retrieval during audits or internal reviews.
  • Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
  • Performed preventive maintenance and calibration of equipment and systems.
  • Increased production efficiency by developing automated test procedures for electronics assemblies.
  • Improved overall system performance by designing and implementing electronic circuits for various applications.
  • Performed routine maintenance on radio frequency systems, ensuring optimal performance and extended lifespan.
  • Calibrated RF test equipment regularly to ensure accurate measurements during testing procedures.
  • Created, aligned, and optimized electrical instrumentation and testing equipment.
  • Increased safety standards by conducting thorough inspections of electronic components and wiring.

Education

MBA - Business Administration And Management

Southern New Hampshire University
Manchester, NH
09.2023

Bachelor of Science - Business Administration/ Human Resource Management

Southern New Hampshire University
Manchester, NH
08.2023

Skills

  • Customer Interaction
  • Data Management
  • Task Prioritization
  • Problem Solving
  • Team Building
  • Interpersonal Communication
  • Conflict Resolution
  • Presentations and Demonstrations
  • Resource Planning
  • Communication Planning
  • Resource Coordination
  • Staff Training
  • MS Office
  • Team Leadership
  • Project Tracking
  • Risk Management
  • Risk Assessment
  • Relationship Building
  • Risk Analysis
  • Task Delegation
  • Coaching and Mentoring
  • Public Speaking
  • Data Entry
  • Attention to Detail
  • Written Communication
  • Reliable and Trustworthy
  • Presentation Skills
  • Emergency Planning
  • Tactical Support
  • Operational Planning
  • Operations Administration
  • Mission Coordination
  • Contingency Planning
  • Communication Management
  • Intelligence Gathering
  • Cross-functional communication
  • Planning and coordination
  • Operational efficiency
  • Operations coordination
  • Risk mitigation
  • Process planning
  • Logistics management
  • Resource planning and scheduling
  • Human relations
  • Quantitative skills
  • Improvement plans
  • Experience in leadership
  • Personnel assessment
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Time management
  • Conflict resolution
  • Decision-making
  • Team building
  • Written communication
  • Relationship building
  • Process improvement
  • Analytical thinking
  • Task prioritization
  • Data analysis
  • Multitasking Abilities
  • Organizational skills
  • Project planning
  • Disaster recovery planning
  • Goal setting
  • Self motivation
  • Strategic planning

Certification

  • IS-00005.a: Hazardous Materials
  • IS-00055.a: Hazardous Materials a guide for Citizens
  • IS-00100.b: Introduction to Incident Command System ICS-100
  • IS-00200.b: ICS for Single Resources and Initial Action Incident, ICS-200
  • IS-00700.a: National Incident Management System (NIMS)
  • IS-00702.a: NIMS Public Information Systems
  • IS-00703.a: NIMS Resource Management
  • IS-00800.b: National Response Framework
  • IS-00860.a: Introduction to the National Infrastructure Protection Plan (NIPP)
  • Computer Systems Management

Timeline

PLANS AND OPERATIONS SPECIALIST

Department Of Defense - ARMY SCARNG
10.2023 - Current

Joint Operations Center Technician

Department Of Defense - ARMY SCARNG
08.2021 - 10.2023

Electronic Measurement Equipment Mechanic

Department Of Defense Army SCARNG
04.2013 - 04.2021

OPERATION NON-COMMISSION OFFICER (NCO) Military

SC Army National Guard Joint Operations
06.2012 - Current

MBA - Business Administration And Management

Southern New Hampshire University

Bachelor of Science - Business Administration/ Human Resource Management

Southern New Hampshire University

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