NOLAN PEGUES
LEXINGTON,SC
Summary
I have a diverse career background that includes military experience in 25H signal communication, working as a calibration technician specializing in electronic measurement mechanics, and planning operations for the Department of Defense. I am a dynamic and detail-oriented professional, skilled at quickly adapting to new environments and overcoming challenges. With a solid foundation in operations management, I excel in analytical thinking and problem-solving.
I manage DRRS-S, a Secure Internet Protocol Router Network (SIPRNet) that handles sensitive information. I hold a security clearance and understand the importance of guarding and controlling information.
I am dedicated to optimizing processes and improving operational efficiency to contribute to organizational success. My strong organizational and analytical skills, combined with a keen aptitude for learning, position me well for growth in the operations sector. I have experience in project coordination and data analysis, as well as proficiency in various software tools that enhance workflow optimization.
I am eager to leverage and further develop my problem-solving and communication skills in an Operations Specialist role. My experience in process optimization and project coordination thrives in fast-paced environments, where I am recognized for my exceptional communication abilities and results-oriented mindset. I am looking to transition into a new field where my transferable skills can yield impactful outcomes.
As an operations professional committed to streamlining processes and enhancing efficiency, I am known for fostering effective team collaboration and delivering results in dynamic settings. My skills in process optimization and problem-solving ensure a reliable and adaptable approach to meet evolving demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PLANS AND OPERATIONS SPECIALIST
Department Of Defense - ARMY SCARNG
Columbia, SC
10.2023 - Current
- Develop plans and procedures, and coordinate preparations for state active duty and the operational employment of ARNG personnel and military resources.
- Perform administrations principles and standard practices of management, and while techniques of organization, direction, coordination, and control.
- Developed and implemented operational strategies to improve efficiency of Military and State operations.
- Provided oversight of staff performance and provided guidance on workflow optimization initiatives.
- Created reports on the status of Military and State operations and identified areas of improvement.
- Implemented effective change management practices across the organization to ensure smooth transition during times of transformation.
- Conducted regular audits to ensure adherence to Military and State regulations and standards.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Advanced company's competitive position by conducting SWOT analysis and aligning operations with strategic goals.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Provided data-driven solutions to support decision making.
- Worked with internal teams to understand business needs and changing strategies.
- Developed and implemented office policies and procedures to ensure efficient workflow.
- Provided administrative support to executive management team.
- Coordinated meetings, conferences, travel arrangements, and other events as required.
- Oversaw daily operations of the joint operation center (JOC)
- Created and distributed documents, such as agendas and meeting minutes.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organized and maintained files, including electronic records.
- Managed daily calendars for multiple staff members.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Assisted with special projects as requested by management team.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
OPERATION NON-COMMISSION OFFICER (NCO) Military
SC Army National Guard Joint Operations
Columbia, SC
06.2012 - Current
- Developed and maintained an process for creating and tracking missions from resource request from the South Carolina State Operations to ensuring accuracy of data
- Conducted regular reviews of operational procedures to ensure compliance with company standards
- Identified areas of improvement in current operations systems and implemented changes accordingly
- Collaborated with other departments to develop solutions that addressed operational issues across the organization
- Provided training and guidance to staff on operational procedures, policies, and regulations
- Assisted with the development of project plans for new initiatives or process improvements
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines
- Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization
- Identified operational and performance issues and worked with managers to resolve concerns
- Completed various reports and analyzed each report to decide where improvements could be made
- Reduced process lags and trained team members on best practices and protocols
- Analyzed operational performance to identify pain points and provided actionable solutions to management
- Trained, mentored and motivated employees to maximize team productivity
- Oversaw implementation of procedures, goals and objectives within operations
- Built strong operational teams to meet process and production demands
- Created documentation related to operational procedures such as SOPs
- Created and maintained accurate records of operational activities and performance metrics.
- Developed and implemented standard operating procedures for various operations tasks.
- Assisted in developing training programs for new staff members joining the operations team.
- Responded promptly to customer inquiries regarding operational issues or concerns.
- Analyzed operational reports to identify areas requiring improvement or modification.
- Organized meetings between management personnel to discuss potential improvements in operational efficiency.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Implemented effective communication channels between different departments within the organization.
- Provided administrative support to the operations team, including filing and data entry.
- Developed and implemented emergency management plans, policies and procedures.
- Conducted training sessions for local government personnel on emergency response protocols.
- Organized and facilitated tabletop exercises to test the effectiveness of disaster preparedness plans.
- Coordinated with state and federal agencies, including FEMA, to obtain necessary resources in support of emergency operations.
- Monitored weather conditions and tracked potential disasters to ensure timely response efforts.
- Provided technical guidance on hazardous materials safety and risk mitigation strategies.
- Maintained records of all emergency management activities, including drills, reports and evaluations.
- Responded quickly to requests from local officials for assistance during a crisis situation.
- Analyzed data from past events to identify areas for improvement in future responses.
- Established communication networks between multiple agencies involved in emergency management operations.
- Facilitated meetings with stakeholders regarding post-disaster recovery initiatives.
- Prepared grant applications for funding related to emergency management projects.
- Identified gaps in existing regulations that need revision or enhancement.
- Drafted detailed reports outlining operational needs before, during and after an incident.
- Created emergency situation status reports to discuss response and recovery efforts.
- Researched best practices used by other organizations in their emergency management programs.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Organized public forums to address community concerns, improving transparency and accountability.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Joint Operations Center Technician
Department Of Defense - ARMY SCARNG
Columbia, SC
08.2021 - 10.2023
- Developed customized reports for management review, providing critical insights into security trends and potential vulnerabilities.
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Electronic Measurement Equipment Mechanic
Department Of Defense Army SCARNG
Columbia, SC
04.2013 - 04.2021
- Contributed to team success with strong problem-solving skills in diagnosing mechanical malfunctions.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Estimated repair time and costs and recommended outside contractors for certain work.
- Reduced machinery downtime by promptly troubleshooting and resolving mechanical issues.
- Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
- Increased customer satisfaction by providing timely and accurate calibration services onsite.
- Assisted in the development of new calibration methods, leading to more accurate results and improved efficiency.
- Maintained an organized inventory system for all test equipment, ensuring timely access for necessary repairs or calibrations.
- Consistently met tight deadlines by efficiently prioritizing tasks and working diligently to complete assignments in a timely manner.
- Improved equipment reliability with meticulous maintenance and inspection schedules.
- Visited customer locations to complete assignments.
- Enhanced calibration accuracy by regularly maintaining and adjusting equipment.
- Contributed to successful audits by maintaining organized documentation of equipment maintenance and calibration records.
- Implemented best practices in recordkeeping by maintaining organized electronic files for easy retrieval during audits or internal reviews.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Performed preventive maintenance and calibration of equipment and systems.
- Increased production efficiency by developing automated test procedures for electronics assemblies.
- Improved overall system performance by designing and implementing electronic circuits for various applications.
- Performed routine maintenance on radio frequency systems, ensuring optimal performance and extended lifespan.
- Calibrated RF test equipment regularly to ensure accurate measurements during testing procedures.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Increased safety standards by conducting thorough inspections of electronic components and wiring.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Manchester, NH09.2023
Bachelor of Science - Business Administration/ Human Resource Management
Southern New Hampshire University
Manchester, NH08.2023
Skills
- Customer Interaction
- Data Management
- Task Prioritization
- Problem Solving
- Team Building
- Interpersonal Communication
- Conflict Resolution
- Presentations and Demonstrations
- Resource Planning
- Communication Planning
- Resource Coordination
- Staff Training
- MS Office
- Team Leadership
- Project Tracking
- Risk Management
- Risk Assessment
- Relationship Building
- Risk Analysis
- Task Delegation
- Coaching and Mentoring
- Public Speaking
- Data Entry
- Attention to Detail
- Written Communication
- Reliable and Trustworthy
- Presentation Skills
- Emergency Planning
- Tactical Support
- Operational Planning
- Operations Administration
- Mission Coordination
- Contingency Planning
- Communication Management
- Intelligence Gathering
- Cross-functional communication
- Planning and coordination
- Operational efficiency
- Operations coordination
- Risk mitigation
- Process planning
- Logistics management
- Resource planning and scheduling
- Human relations
- Quantitative skills
- Improvement plans
- Experience in leadership
- Personnel assessment
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Time management
- Conflict resolution
- Decision-making
- Team building
- Written communication
- Relationship building
- Process improvement
- Analytical thinking
- Task prioritization
- Data analysis
- Multitasking Abilities
- Organizational skills
- Project planning
- Disaster recovery planning
- Goal setting
- Self motivation
- Strategic planning
Certification
- IS-00005.a: Hazardous Materials
- IS-00055.a: Hazardous Materials a guide for Citizens
- IS-00100.b: Introduction to Incident Command System ICS-100
- IS-00200.b: ICS for Single Resources and Initial Action Incident, ICS-200
- IS-00700.a: National Incident Management System (NIMS)
- IS-00702.a: NIMS Public Information Systems
- IS-00703.a: NIMS Resource Management
- IS-00800.b: National Response Framework
- IS-00860.a: Introduction to the National Infrastructure Protection Plan (NIPP)
- Computer Systems Management
Timeline
PLANS AND OPERATIONS SPECIALIST
Department Of Defense - ARMY SCARNG
10.2023 - Current
Joint Operations Center Technician
Department Of Defense - ARMY SCARNG
08.2021 - 10.2023
Electronic Measurement Equipment Mechanic
Department Of Defense Army SCARNG
04.2013 - 04.2021
OPERATION NON-COMMISSION OFFICER (NCO) Military
SC Army National Guard Joint Operations
06.2012 - Current
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Business Administration/ Human Resource Management
Southern New Hampshire University